- The User Experience Analyst (ITAM) is responsible for the overall IT Assets Management (ITAM) and long-term strategic management of technology-related hardware within the organization.
- This includes the management and maintenance of records and databases containing information regarding complete details of IT assets with warranties and service agreements for the organization s hardware.
- The User Experience Analyst (ITAM) will also develop and implement procedures for tracking company assets to oversee quality control throughout their life cycles.
- You are part of the RUN tower team and work side-by-side with our User Experience and other support team members.

Major Responsibilities

- Manage the IT asset inventory and ensure accurate records for multiple divisions.
- Track and monitor the lifecycle of all IT assets from procurement to disposal.
- Conduct regular audits to verify asset accuracy and condition.
- Coordinate with the procurement team to acquire new hardware.
- Coordinate with the finance / mp&l; team for asset tag generation and apply on assets.
- Collaborate with various departments to ensure their IT asset needs are met.
- Oversee stock management processes to maintain optimal inventory levels.
- Maintain documentation related to asset management processes and procedures.
- Ensure compliance with company policies regarding IT asset disposal and recycling procedures.
- Maintain e-waste logs and coordinate with the e-waste vendors for hardware disposal.
- Coordinate with service providers for any hardware maintenance and support.




- Exit clearance closing for all applicable users.
- Provide regular reports on asset status, usage, and compliance.

Knowledge and Education

- Bachelors degree in Management Information Systems or equivalent from a recognized University.
- Robust understanding of IT asset lifecycle management.
- 5S
- Ability to prepare for and manage internal and external audits related to IT assets.
- Knowledge of different IT hardware.
- Co-pilot would be an advantage.

Work Experience

- 5 - 7 years of work-related experience

Skills and Competencies

- IT Asset Management Software - Matrix 42
- Microsoft Excel / Co-Pilot
- Inventory Management
- Procurement Processes
- Audit and Compliance
- Data Reporting and Analysis
- Offer support for hardware-related issues, including troubleshooting and repairs.
- Excellent written and oral communication skills
- Strong customer service orientation
- Extensive experience with core ITAM applications, knowledge of Matrix42 or ServiceNOW and Nexthink would be an advantage.
- Excellent understanding of the organization s goals and objectives
- Highly self-motivated and directed
- Experience working in a team-oriented, collaborative environment

Work Environment

- Occasional evening and weekend work to meet deadlines
- Sitting for extended periods of time
- Lifting and transporting of moderately heavy objects, such as computers and peripherals

Skills: Data Privacy, It Asset Management, Excel, Troubleshooting, Stock Management

Experience: 5.00-7.00 Years

📌 Analyst, User Experience ITAM (Bengaluru)
🏢 Magna International
📍 Bengaluru