We are seeking an experienced Manager, Service Delivery to oversee the delivery of services to our clients. The ideal candidate must have 10-12 years of experience in the job market context of India and possess strong leadership and communication skills.
Responsibilities
- Oversee the delivery of services to clients, ensuring timely and efficient delivery
- Develop and implement strategies to improve service delivery processes
- Manage a team of service delivery professionals, providing guidance and support
- Collaborate with other departments to ensure seamless delivery of services
- Ensure compliance with company policies and industry regulations
- Manage client relationships, addressing any issues or concerns
- Provide regular reports to senior management on service delivery performance
Skills and Qualifications
- Bachelor's or Master's degree in Business Administration or related field
- 10-12 years of experience in service delivery management
- Experience in the job market context of India
- Robust leadership and communication skills
- Excellent problem-solving and decision-making abilities
- Ability to work collaboratively with other departments and teams
- In-depth knowledge of industry regulations and compliance requirements
- Experience in managing client relationships and addressing client concerns
- Proficient in project management tools and software
Skills: Service Delivery, Team Leadership, Budget Management, Quality Assurance, Performance Management, Vendor Management, Project Management, Process Improvement, Customer Service, Risk Management
Experience: 10.00-12.00 Years
📌 Manager, Service Delivery (Navi Mumbai)
🏢 TTEC INDIA CUSTOMER SOLUTIONS PRIVATE
📍 Navi Mumbai
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