Job Description

Key Activities:

Sales

- Maintain and increase JC market share with key end users & OEM customers within specified regions.
- Market penetration skills and bring about disruptive growth.
- Lead, guide, evaluate, and develop a team to ensure that the local business unit achieves its business objectives and complies with all relevant regulations and laws.
- Effectively manage relationships with internal and external customers and all other stakeholders.
- Develop a strong customer service culture.
- Visit to end user regularly to maintain relations.
- Maximize the business through Channel partner network and grow the business.
- Develop and implement technical sales strategies to achieve sales targets.
- Identify new business opportunities and expand existing customer relationships.
- Conduct market research to stay updated on industry trends, competitor offerings, and customer needs.
- Provide technical guidance and expertise to the sales team and customers during the sales cycle.
- Conduct market research to stay updated on industry trends, competitor offerings, and customer needs.
- Establish annual, quarterly, sales plans while actively participate on budgeting and forecasting process.
- Responsible to develop strong relationships with end-user as well as First Fit OEM accounts covering commercial OEMs.
- Work closely with KAMs responsible for Global OEM accounts within the region to ensure engagement and collaboration to drive the business strategies to deliver targeted growth.





Service

- Manage service contracts
- Develop a strong customer service culture.
- Provide robust technical and service support to all customers.
- Manage the Field Service Engineers to provide support to the end user.
- Liaise with various technical departments in order to provide engineered solutions to the end users.
- Support localization efforts and collaborate actively with Service Operations to deploy the necessary strategies and gain market share.
- Manage customer expectations, ensure timely delivery of services/products, and support post-sale activities.
- Manage Product / Project warrantee claims effectively by following contractual route.

Key Accountability:

- Team Management: Lead and manage a team of sales representatives, setting sales targets and coaching them to achieve these goals.
- Sales Strategy: Develop comprehensive sales plans and forecasts to maintain a steady pipeline of prospects.
- Customer Engagement: Build and maintain relationships with key customers, ensuring their needs are met and providing technical presentations to drive sales.
- Market Analysis: Stay updated on market developments, industry trends, and competitor activities to inform sales strategies.
- Contract Negotiations: Manage contract negotiations and ensure favourable terms for the company.
- Collaboration: Work closely with internal technical and marketing teams to leverage customer insights and market intelligence.

📌 Sales Manager (Southern & Eastern Region) (Chennai)
🏢 John Crane
📍 Chennai