Job Description

Logward, a Shippeo company, is a pioneer in AI-powered supply chain execution workflows. As part of Shippeo — the global leader in real-time transportation visibility — Logward brings together trusted, SLA-backed visibility data with intelligent workflows and automation, helping global supply chain teams respond faster, reduce manual effort, and run more connected operations.

*Please note: this role is locally employed by and contracted directly through Logward India Private Limited.*

About the role

As a Solution Architect – Professional Services, you will play a key role in delivering successful customer implementations by translating business requirements into scalable and efficient solutions within the Shippeo platform. This customer-facing role combines business consulting, solution architecture, and technical configuration to help customers optimize their supply chain operations.

Operating within a structure of "leadership without authority," you will excel at coordinating across five cross-functional squads to ensure seamless project execution. You will serve as the primary technical contact for our customers, orchestrating value from the pre-sales phase straight through to project handover.

Please Note: This role is based in Bangalore, India requiring 4 days per week in the office. As we operate internationally, we kindly request all candidates to submit their CV in English.

Contract Type: Full-time / Permanent

Function: Skilled Services & Solution Architecture





Key Responsibilities

- Cross-Functional Leadership: Coordinate synergistically across 5 cross-functional squads, utilizing strong communication to align technical delivery with business objectives.

- Solution Advisory: Lead customer workshops to understand complex business processes, gather structural requirements, and map out optimal workflow designs.

- Platform Configuration: Build and configure the platform using sophisticated no-code capabilities, establishing robust data models, automations, and custom workflows.

- End-to-End Technical Ownership: Orchestrating the customer’s technical journey from pre-sales scoping and flowchart validation through to configuration, build, and final engineering handover. You will collaborate closely across squads to produce and maintain high-quality solution documentation, including functional designs, process flows, and comprehensive configuration guides.

- Project & Task Management: Highly autonomous tracking of your own project timelines, proactively forecasting and flattening task structures to ensure predictable delivery.

- Testing & Validation: Partner closely with Quality Assurance (QA) teams, orchestrating successful User Acceptance Testing (UAT) and driving hypercare go-live activities.

- Voice of the Customer: Turn real-world configuration challenges into valuable feedback loops, collaborating directly with Product and Engineering teams for long-term platform optimization.

📌 Solution Architect - Professional Services - Bengaluru
🏢 Logward
📍 Bengaluru