We are hiring Customer Support Associates – International Chat Process to join our team in Hyderabad.
Job Details
- Role: Customer Support Associate – International Chat Process
- Location: Hyderabad (Work from Office)
- Interview Location: Gachibowli, Hyderabad
- Experience: 2year - 4year
- Qualification: Any Graduate / Postgraduate
- Process: International Chat Support
- CTC: 5 LPA – 5.5 LPA
- Joining: Immediate Joiners Preferred
Key Responsibilities
- Handle customer queries and concerns through chat in a professional and timely manner.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer issues efficiently while ensuring a high level of customer satisfaction.
- Maintain detailed and accurate records of customer interactions in CRM systems.
- Escalate complex issues to the appropriate internal teams whenever required.
- Manage multiple chat conversations simultaneously while maintaining quality standards.
- Follow company guidelines and service-level agreements (SLAs) to ensure prompt resolutions.
- Collaborate with team members and share customer feedback to improve processes and service quality.
Required Skills
- Excellent written communication skills in English (mandatory).
- Strong problem-solving and customer service skills.
- Basic knowledge of CRM tools and MS Office.
- Good typing speed with attention to detail.
- Ability to multitask and work efficiently in a quick-paced environment.
- Customer-focused mindset with a positive attitude and willingness to learn.
Interview Process
Shortlisted candidates will be invited for a walk-in interview
How to Apply
Contact / Whats App: (phone hidden)
Email: [Confidential Information]
📌 International Chat Support (Hyderabad)
🏢 Hucon Solutions India Private
📍 Hyderabad
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