Skill required Talent Development - Learning Operations Designation Learning Operations Senior Analyst Qualifications Any Graduation Years of Experience 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Improve workforce performance and productivity boosts business agility increases revenue and reduces costs Talent Development process o Project management skills Planning Organizing o Adopt an analytical approach o Strong organizational skills o Ability to prioritize conflicting requirements o Strong analytical ability to devise and produce coherent management reports and statistics o People management skills Coaching listening giving direction o Database knowledge Software programs such as MS Access Excel etc plus client systems o Basic financial analysis Cost vs Revenue o Strong written and verbal communication skills o English language proficiency required o Multi-cultural awareness o Passion for customer service o Initiative Critical thinking problem solving skills o Work well within a team environment o Good time management skills What are we looking for o Organize scheduling tasks resources and priorities o Supervising a team of learning administrators or coordinators o Developing and implementing processes and procedures for efficient learning administration o Collaborating with Delivery Services Management BI Capability leads to create viable cost-effective schedules and programs to agreed guidelines o Managing learning management systems LMS or other training platforms o Tracking and reporting on training metrics including participation rates and learning outcomes o Providing support to trainers and facilitators in delivering training programs o Ensuring compliance with regulatory requirements and organizational policies related to training and development o Evaluating the effectiveness of training programs and making recommendations for improvement o Monitor the performance of all daily scheduling tasks in multiple Accenture Client systems o Provide management reporting information to show team performance against output quality standards volume throughput pipeline and completion in line with agreed measures Client Operations o Act as first point of contact for escalation of client and operational issues Roles and Responsibilities oIn this role you are required to do analysis and solving of increasingly complex problems o Your day to day interactions are with peers within Accenture o You are likely to have some interaction with clients and or Accenture management o You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments o Decisions that are made by you impact your own work and may impact the work of others o In this role you would be an individual contributor and or oversee a small work effort and or team o Please note that this role may require you to work in rotational shifts Any Graduation About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse workplace We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities