Job Description Summary

The Advantages Specialist will serve as a key member of the People Operations Shared Services CoE providing Tier 2 benefits administration support -. The incumbent will work closely with the People Operations team Total Rewards external benefits vendors and the Tier 1 support provider to ensure seamless accurate and compliant administration of employee benefits.

Job Description

Key Responsibilities:

1. Workday Benefits Administration (Tier 2 Support)

- Administer employee benefits within Workday HCM including processing of:
- Life Events (e.g. marriage new dependents divorce)
- Open Enrolment cycles
- Data corrections and retroactive adjustments
- Lifestyle Reimbursement Requests

- Make employee-level data adjustments within Workday across HCM Compensation and Benefits modules in response to government regulation changes or benefit plan modifications
- Execute mass uploads for onboarding of interns and apprentices (benefit data only)
- Maintain data integrity and accuracy across all benefits-related records in Workday

2. Passive Events Administration

- Monitor and administer dependent eligibility events
- Review and verify proof of full-time education documentation submitted by employees
- Confirm continued eligibility with benefits vendors and amend coverage records in Workday accordingly

3. Lifestyle Reimbursement Processing

- Process lifecycle reimbursement requests triggered via the Workday inbox notification workflow
- Review and approve employee-submitted receipts in Workday
- Input approved one-time payments directly into Workday in line with policy and internal controls
- Ensure all reimbursement controls are executed accurately and in compliance with GE Vernova policy

4. Vendor & Carrier Liaison

- Act as the Tier 2 point of contact for benefits carriers and vendors
- Transmit benefit and payroll data (reports/files) between Workday and vendors/payroll providers where automated Workday integrations are not yet in place




- Upload or share files securely with vendors via Box as part of manual interim processes
- Escalate and resolve vendor queries in collaboration with the PO team and Alight Strada

5. Tier 1 Triage & Escalation Support

- SupportTier 1 call center by resolving escalated employee and vendor inquiries that require Tier 2 benefits administration intervention
- Provide timely accurate responses and guidance to ensure first-contact resolution where possible
- Log track and close service cases efficiently within the case management system

6. Compliance & Regulatory Support

- Implement all administrative activities to adhere to legislative requirements and GE Vernova internal policy standards

7. Transition Support

- Support the manual processing of vendor files
- Contribute to process documentation knowledge transfer and stabilization activities as the team transitions from the incumbent resource to the CoE model
- Support readiness activities including the setup of automated Workday integrations with benefit vendors

Required Qualifications:

- This role requires 3 years of experience in Human Resources & HR Operations Service Delivery. Knowledge level is comparable to a Bachelors degree from an accredited university or college (or a high school diploma with relevant experience).

- Customer-centric mindset with a commitment to employee experience
- Collaborative team player with the ability to work across geographies and time zones
- Process-oriented with an ability to document and improve workflows with a LEAN mindset
- Should be flexible to work to support countries in different time zones

Desired Characteristics:

- Strong oral and written communication skills. Ability to document plan market and execute programs.
- Strong working knowledge of Workday Service Cloud Powerpoint MS Excel.
- Experience in LEAN processes
- Benefits knowledge:Familiarity withemployee benefitsschemes compliance requirements and regulatory frameworks

Additional Information

Relocation Assistance Provided: Yes

Required Experience:

IC

📌 HR Specialist- Benefits (Bengaluru)
🏢 GE Vernova
📍 Bengaluru