Role Name: Operations ExecutiveJob Types: Full-timeLocation: Vashi, Navi Mumbai (On-Site)About Grexa AIGrexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.About the RoleWe are looking for a motivated and client-focused Operations Executive to join our growing team. In this role, you will be the first point of contact for our clients — helping them navigate our product, resolving their queries efficiently, and ensuring a seamless onboarding experience.



You will work closely with cross-functional teams to deliver exceptional service and build lasting client relationships.Key Responsibilities- Handle inbound client enquiries promptly and professionally across all communication channels.- Optimise and resolve client queries by collaborating with internal stakeholders and cross-functional teams to ensure timely and accurate resolutions.- Ensure clients experience a smooth and structured onboarding process from day one.- Maintain and adhere to defined onboarding turnaround times (TAT), ensuring SLA compliance at all times.- Drive strong client satisfaction scores (CSAT) and Net Promoter Scores (NPS) through quality interactions and proactive follow-ups.- Document client interactions and maintain accurate records in the CRM system.- Escalate complex issues to senior team members when necessary and follow through to resolution.What We're Looking For- Min 1 year of experience in client support, customer service, or a client-facing role is preferred but not mandatory- Excellent written and verbal communication skills in English; additional regional language proficiency is a plus.- Strong interpersonal skills with a client-first mindset and a genuine desire to help.- Ability to multitask, prioritise, and manage time effectively in a rapid-paced environment.- Comfortable working with CRM tools, ticketing systems, and productivity software.- A problem-solving attitude with attention to detail and a willingness to learn.Qualifications- Any graduate (B.Tech, BSc (IT or CS), or equivalent) are encouraged to apply.- Must be based in Mumbai or Navi Mumbai, or willing to relocate immediately.What You'll Get- Structured onboarding and training- Career growth opportunities- Collaborative team culture

📌 Operations Executive (Upto 6LPA) (Solapur)
🏢 Grexa AI
📍 Solapur