Customer Relationship Manager - Mumbai

Customer Relationship Manager - Mumbai

31 Jul
|
Recognized
|
Mumbai

31 Jul

Recognized

Mumbai

Company Introduction:



iServeU is a modern banking infrastructure provider in APAC region, empowering financial


enterprises with embedded fintech solutions for their customers. iServeU is one of the few


certified partners with National Payment Corporation of India (NPCI), VISA for various


products. iServeU also provides a cloud -native, micro services -enabled, distributed platform


with over 5000 possible product configurations with a low code/no code interface to banks,


NBFCs, Fintech, and other regulated entities.


• We process around 2500 transactions per second by levering distributed & auto scale


technology like K8.


• Our core platform combines of 1200+ micro services.


• Our customer list includes Fintech start -ups, top tier private banks to PSU bank. We


operate in five countries and help customers constantly change the way financial


institutions operate and innovate.


• Our solutions currently empowers over 20 banks and 250+ enterprises across India and


abroad.


• Our platform seamlessly manages the entire transaction lifecycle, including withdrawals,


deposits, transfers, payments, and lending through various channels like digital, branch,


agents.




Our team of 500+ employees, with over 80% in technology roles is spread across offices in


Bhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our


growth and innovation.




For more details visit: www.iserveu.in


Requirements





We are looking for a proactive and customer -focused Customer Relationship Manager to


join our team in Mumbai. The ideal candidate will serve as the primary point of contact for


our partner banks, ensuring smooth communication and resolution of any issues or


concerns they may face.




Key Responsibilities:


- Act as a liaison between the company and partner banks.

- Address and resolve queries, issues, or concerns raised by bank representatives promptly and effectively.

- Build and maintain strong, long -term relationships with key stakeholders.

- Maintain accurate documentation and reports of customer interactions.

- Coordinate with internal teams to ensure timely resolution of issues.

- Escalate unresolved issues to the appropriate departments as necessary.

- Share feedback and suggest improvements to internal processes based on client inputs.




Essential Skills:

- Excellent communication skills in English and Hindi (both verbal and written).

- Working knowledge of Microsoft Excel (basic data entry, filters, formatting, etc.).

- Strong interpersonal and relationship -building skills.

- Problem -solving attitude and the ability to remain calm under pressure.

- Willingness to learn and adapt in a fast -paced setting.


Preferred Profile:



- Minimum 1 year of experience in a customer -facing or relationship management role.

- Previous experience in banking, fintech, or customer support is a plus.


📌 Customer Relationship Manager - Mumbai
🏢 Recognized
📍 Mumbai

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