We are looking for a diligent Order Taker to fulfil the responsibilities below at our restaurant.
Responsibilities:
- Welcome guests warmly, assist them with seating arrangements, and provide menus in a skilled manner.
- Present menu items clearly and guide customers with suitable food and beverage recommendations based on their preferences.
- Accurately take customer orders and enter them into the POS system promptly.
- Coordinate with the kitchen and service team to ensure the timely delivery of food and beverages to guests.
- Ensure excellent customer service by attending to guest requirements and maintaining a positive dining experience.
- Promote upselling by suggesting add-ons, combo meals, beverages, and special menu items.
- Monitor guest satisfaction during service and respond promptly to requests or concerns.
- Maintain the cleanliness and organisation of service counters, dining areas, and order-taking stations.
- Support smooth restaurant operations by coordinating with service staff and kitchen teams.
- Assist in opening and closing duties, including preparation of counters and service areas.
- Ensure proper handling of billing, order accuracy, and customer queries during service.
Requirements:
- Must be able to speak and read English very well.
- Basics of Restaurant/Hotel Service Knowledge.
- A high school diploma or equivalent.
- Must be between the ages of 18 to 35 years.
- A friendly, polite, and courteous nature and neatly groomed.
- Strong customer service and teamwork skills.
- Physical stamina to work long hours on your feet.
- The flexibility to work shifts, nights, weekends, and holidays.
- Strong communication and organisational skills.