Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging cooperative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees SLA - Meeting SLA targets and Controls in place to address the SLA threats Meet the target of completes per day Target on meeting sustaining within max SLA number Zero control failure Completing the Analysis for not meeting targets for any SLA s and highlight the risk to all stakeholders Should have experience in SAP and Salesforce Complaints Breaches Quality - Meeting the overall all quality parameters Address Complaints breaches Internal control regulatory Customer critical errors and place a control to reduce the numbers Ensure Complaints and Breaches are reported timely within 24 hrs and accurately Team Utilization - Meet the team utilization targets by a Staff management daily targets and monitoring b Team skill development and tracking c leave and shrinkage management Attrition - Identification of measures that answer the question How can we continue to develop engage motivate and retain our people Document the action taken to address EWS Actions to retain staff and skill set Prepare various collection and metric reports for the management and cluster controllers Use multiple collection methods techniques to maximize the cash flow and minimize the aged debt Ensure that Accounts Receivable ledgers are properly managed Provide detailed backup explanation of AR balances to both internal external auditors o Drive continuous improvement process Complete understanding of in OTC cycle Additional information Domain knowledge - Finance Accounting Provide coaching and feedback to team members to enable them to improve their performance Handle escalations Provide inputs on process and system to the team members Client Interaction Ensure compliance with internal policies and procedures external regulations and information security standards Job Location- Pune Phursungi Shift Timings- UK Shift Qualifications Bachelor s degree in accounting finance business or related field preferred but not requiredo 8-10 years Collections AR Finance experience with general knowledge of accounting principleso Fluent English language knowledge is a must both spoken and written o Strong knowledge of Microsoft Excel Word excel skills will be tested during the recruitment processo Ability to multitask and prioritize workloado Ability to operate in a fast-paced business environmento Strong communication skills - oral written interpersonal with analytical and problem-solving skillso Desire and willingness to learn new skillso Experience in SAP is preferred for faster integration

📌 Ref87955u-deputy Manager - Operations- Accounts Receivable (collections)- Pune- Phursungi
🏢 Wns Global Services
📍 Pune