HMH is a learning technology company committed to delivering connected solutions that engage learners empower educators and improve student outcomes As a leading provider of K-12 core curriculum supplemental and intervention solutions and professional learning services HMH partners with educators and school districts to uncover solutions that unlock students potential and extend teachers capabilities HMH serves more than 50 million students and 4 million educators in 150 countries HMH Technology India Pvt Ltd is our technology and innovation arm in India focused on developing novel products and solutions using cutting-edge technology to better serve our clients globally HMH aims to help employees grow as people and not just as professionals Overview We are seeking a highly skilled and experienced Lead Functional Configuration Specialist to drive the strategy design and implementation of solutions within our Atlassian Jira Confluence and ServiceNow platforms This role requires deep expertise in both platforms strong leadership skills and the ability to translate complex business requirements into effective scalable technical configurations Key Responsibilities Requirements Gathering Analysis Lead workshops and collaborate with stakeholders across various departments to understand business processes pain points and requirements for both Atlassian and ServiceNow solutions Solution Design Configuration Translate business needs into detailed functional specifications and design robust solutions including configuring modules workflows forms and reports within both ServiceNow and Atlassian suites Platform Integration Oversee the design and implementation of seamless integrations between ServiceNow Atlassian products and other enterprise systems using APIs REST SOAP and integration tools ensuring data integrity and interoperability Leadership Governance Provide technical guidance and mentorship to a team of configuration specialists and administrators Develop and implement best practices standards and governance for platform processes to ensure consistency and quality Testing Quality Assurance Develop and execute comprehensive test plans functional UAT regression to validate configurations and customizations ensuring solutions meet business objectives and quality standards Documentation Training Create and maintain detailed technical documentation process flows and user manuals Conduct training sessions for end-users process owners and administrators to ensure successful adoption Troubleshooting Optimization Monitor system performance troubleshoot complex issues and implement enhancements to optimize platform functionalities and user experience Strategic Alignment Stay updated on emerging features and industry trends for both platforms e g AI capabilities new modules and recommend innovative enhancements that align with organizational goals Required Qualifications Skills Education Bachelor s degree in computer science Information Systems or a related technical field or equivalent experience Experience Minimum of 7 years of experience as a Business Analyst or Functional Consultant with a focus on ServiceNow and Atlassian platform implementations Platform Expertise In-depth knowledge of ServiceNow modules ITSM CSM ITOM etc Proven experience as an Atlassian Jira Confluence Administrator with a strong understanding of configuration customization and best practices Technical Acumen Familiarity with scripting JavaScript JQL workflow automation Flow Designer and API integrations Frameworks Strong understanding of ITIL Information Technology Infrastructure Library principles and Agile methodologies Certifications ServiceNow Certified System Administrator CSA mandatory and relevant Certified Implementation Specialist CIS certifications preferred Jira Administration Certification preferred Soft Skills Excellent analytical problem-solving communication and stakeholder management skills Ability to work independently and lead teams in a dynamic fast-paced workplace HMH Technology Private Limited is an Equal Opportunity Employer and considers applicants for all positions without regard to race colour religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws We are committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation

📌 Lead Functional Configuration Spec (Maharashtra)
🏢 HMH
📍 Maharashtra