Company Description Entain India is the engineering and delivery powerhouse for Entain one of the world s leading global sports and gaming groups Established in Hyderabad in 2001 we ve grown from a small tech hub into a energetic force delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide Our focus on quality at scale drives us to create innovative technology that supports Entain s mission to lead the change in global sports and gaming sector At Entain India we make the impossible possible together Dispute Resolution Manage and resolve customer disputes related to potentially fraudulent or unauthorized transactions Reconciliations Perform daily provider reconciliations and apply necessary corrections on the platform based on credit debit entries Investigation Analysis Conduct thorough investigations into suspected fraudulent activities including credit card operations and dispute management Fraud Detection Review verify and identify customer transactions to detect or prevent fraud policy violations or merchant disputes mitigating potential losses Banking Expertise Apply strong banking knowledge to analyse and investigate card and transaction disputes Transaction Review Perform in-depth transaction reviews and ensure timely and accurate resolution of customer disputes Data Analysis Analyze complex datasets to identify patterns anomalies or trends indicating possible fraudulent or suspicious activity Collaboration Follow direction from team leads and escalate complex issues to senior or specialized roles for further resolution Qualifications Essential Minimum 1 year of banking dispute handling experience in a Recognized Organization Bachelors degree Knowledge of Complete Transaction Payment Dispute Cycle Strong written verbal communication critical thinking and problem-solving skills Experience working with Advanced Excel Word SQL knowledge Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment Multi-tasking ability team-oriented and a self-starter Ability to work with limited direction from management when situations occur Intermediate to advanced level in PowerPoint Word and Excel Sheets Ready to support in 247 environment Organized with a high level of attention to detail Work from office only no hybrid or work from home facility Additional Information At Entain India we do what s right It s one of our core values and that s why we re taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector However you identify across any protected characteristic our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us