Position Overview We are seeking a highly skilled IT Manager to lead and oversee the organization s technology infrastructure systems and IT operations The ideal candidate will ensure smooth performance of all IT services provide leadership to the IT team and drive strategic initiatives that support business goals This role requires strong technical expertise excellent communication skills and the ability to manage both day-to-day operations and long-term technology projects Key Responsibilities 1 IT Operations Infrastructure Management Manage and maintain servers networks hardware and software systems Ensure continuous availability of IT services and rapid resolution of technical issues Oversee system backups disaster recovery plans and cybersecurity measures Monitor system performance and implement improvements 2 Team Leadership People Management Lead mentor and develop the IT team Assign tasks set performance goals and conduct evaluations Provide training and support for staff on technology tools and policies 3 Cybersecurity Risk Management Implement and enforce security protocols access controls and data protection policies Monitor security threats and respond to incidents Ensure compliance with regulatory and industry standards 4 Strategic Planning Technology Roadmapping Align IT strategies with business objectives Identify opportunities for technology upgrades automation and process optimization Evaluate and recommend new tools software and systems 5 Project Vendor Management Plan oversee and deliver IT projects on time and within budget Manage relationships with vendors service providers and consultants Negotiate contracts and ensure service-level agreements SLAs are met 6 IT Policies Documentation Processes Develop and maintain IT policies SOPs and documentation Implement ITIL-based practices incident problem and change management Maintain accurate inventory and asset records Requirements Bachelor s degree in Information Technology Computer Science or related field Minimum 5 years of experience in IT operations network administration or related roles Solid knowledge of networking servers cybersecurity cloud services and databases Experience managing IT teams and leading cross-functional projects Solid understanding of ITIL and IT service management frameworks Excellent problem-solving communication and leadership skills Ability to prioritize tasks and handle high-pressure situations Preferred Skills Nice to Have Certifications such as ITIL CCNA CompTIA Security AWS Azure Experience with virtualization VMware Hyper-V and cloud platforms Knowledge of automation tools scripting or DevOps fundamentals Familiarity with data analytics or AI-driven IT tools Benefits What We Offer Competitive compensation package Professional growth and certification opportunities A collaborative and tech-forward work environment Opportunity to lead strategic digital transformation initiatives

📌 It Manager (Kolkata)
🏢 Gretex Corporate Services
📍 Kolkata