Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking an experienced and proactive IT Application Operations Analyst to join our IT function in Pune This role offers the opportunity to work in a multicultural international environment supporting critical business and technical services The individual will be responsible for enhancing service delivery through automation managing operational requirements and ensuring high availability and performance of Margin Assurance services The role demands strong collaboration with internal teams and external partners with a focus on continuous improvement and innovation in IT operations What you ll do Deliver and enhance IT services by leveraging automation tools such as predictive analytics and bots Collaborate with project teams and suppliers to ensure operational requirements are met and technical improvements are implemented Manage escalated and complex customer issues ensuring timely resolution and root cause identification Maintain high availability quality and performance of Margin Assurance services through proactive service maintenance Restore application services efficiently and effectively in case of disruptions Build and manage relationships with suppliers and internal stakeholders to meet SLAs and improve IT KPIs Contribute to the definition and continuous improvement of IT Service Operations processes Support production environments by resolving system downtimes and process errors Ensure performance and availability targets are consistently achieved Who you are University degree in Engineering or Computer Science Fluent in English both written and spoken Experience in IT operations within multi-vendor onshore offshore and nearshore environments Proficient in PL SQL Bash Korn shell scripting Unix and SAS Skilled in programming scripting Python Bash with knowledge of GCP and Linux UNIX operating systems Understanding of event-driven systems schema orchestration mapping and database development operations tools Strong problem-solving and analytical skills with the ability to debug complex systems Proactive self-motivated and well-organised Flexible to support a 24 7 operational environment including holidays Not a perfect fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another opportunity and the recruitment team will support you in exploring where your skills fit best What s in it for you Opportunity to work in a global multicultural IT environment Exposure to cutting-edge automation and cloud technologies Team-oriented work culture with a focus on innovation and continuous improvement Involvement in critical business services with high visibility and impact Flexible work environment with potential for 24 7 operations experience What skills you will learn Advanced automation techniques including predictive analytics and bot integration Cloud platform operations particularly with GCP Enhanced problem-solving and debugging in complex IT environments Stakeholder and vendor management in a global delivery model Continuous service improvement and ITIL-based operational excellence VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a dynamic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can be truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media and StayConnected LinkedIn https www linkedin com company vois Facebook https www facebook com voisglobal Instagram https www instagram com voisglobal You can also chat with our employees to learn more about our projects 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