Job Title Customer Delight- Executive Role Summary The Customer Success and Advocacy Manager is the key driver of post-sale customer satisfaction and loyalty This highly visible role is dedicated to maximizing Customer Delight by establishing and maintaining strong in-person relationships with clients after they have purchased or moved into their property The primary goal is to leverage positive experiences into high-quality referrals and actionable business insights Key Responsibilities I Post-Closing Client Engagement Relationship Building 50 In-Person Check-Ins Systematically schedule and conduct personalized home visits with recently closed clients e g 3-month 6-month 1-year milestones to ensure a seamless transition and gather qualitative feedback on their experience Customer Journey Mapping Act as the voice of the customer documenting the client s journey and identifying points of friction or opportunities for exceptional service Issue Resolution Serve as the final escalation point for non-structural or minor service issues post-handover coordinating swiftly with relevant internal teams e g CRM facilities to resolve problems and restore client satisfaction Celebration Gifting Plan and execute personalized client appreciation efforts e g housewarming gifts anniversary notes that reinforce the company s commitment to delight II Referral and Advocacy Generation 30 Referral Pipeline Management Proactively but tactfully solicit referrals from satisfied clients during in-person meetings and follow-ups Ambassador Program Manage and grow a formal Customer Advocacy Referral Program tracking client referrals ensuring timely compensation rewards and fostering long-term relationships with key advocates Testimonial Capture Identify and secure opportunities for client testimonials case studies high-quality photos and video interviews to be used for marketing purposes III Feedback Collection Process Improvement 20 Structured Feedback Execute structured surveys and interviews during client visits to collect quantitative and qualitative data on sales process quality and service levels Competitive Intelligence Gather insights regarding competitor strategies and customer preferences based on conversations and market trends Required Qualifications Education Bachelor s degree in Business Communications Marketing or a related field Experience Minimum of 1-3years of experience in customer-facing roles such as Account Management Hospitality Luxury Retail or Customer Success preferably within the real estate or high-value service sector Mobility Must possess a valid driver s license and reliable transportation with willingness to travel extensively within the local metro area for daily client visits Interpersonal Skills Exceptional active listening empathy and conversational skills Must be highly personable and capable of building trust quickly Desired Skills Attributes Knowledge of local real estate market dynamics and project life cycles Proven ability to handle difficult situations or feedback with grace and professionalism A naturally positive enthusiastic and results-oriented demeanor Job Types Full time Permanent Fresher Pay 18 000 00 - 25 000 00 per month Work Location In person

📌 Customer Delight Executive (Tamil Nadu)
🏢 Sameera Groups
📍 Tamil Nadu