We are looking to hire an experienced customer-oriented CRM to utilize inbound and outbound telephone calls to achieve sales targets The CRM s responsibilities include cross-selling or up-selling our products where possible receiving incoming telephone calls and assisting with customer inquiries conducting online presentations as well as maintaining an accurate record of all calls made and received You should also be able to liaise with the appropriate departments to resolve customer complaints CRM Responsibilities Calling existing and potential customers to persuade them to purchase company products and services Accurately recording details of customers purchase orders Processing all customer purchases accordingly Generating promising leads for the outside sales team to pursue Managing customer accounts by ensuring that existing customers remain satisfied with company products and services Developing and sustaining solid relationships with customers to encourage repeat business Using sales scripts proffered by the company to drive sales and respond to customer rejections Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers needs and preferences Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Telesales Executive Requirements Diploma Under Graduate Graduate Bachelor s or associate s degree in marketing communications business administration or related field is an added advantage Proven experience working as a telesales executive CRM Proficiency in all Microsoft Office applications The ability to follow scripts Strong negotiation and consultative sales skills Excellent organizational and problem-solving skills Effective communication skills Exceptional customer service skills Job Types Full time Permanent Pay 20 000 00 - 40 000 00 per month Ability to commute relocate Kochi Kerala Reliably commute or planning to relocate before starting work Preferred Education Higher Secondary 12th Pass Preferred Experience total work 1 year Preferred Sales 1 year Preferred Language Hindi Preferred English Preferred Work Location In person Application Deadline 05 12 2025 Expected Start Date 21 11 2025

📌 Customer Care Manager (Kerala)
🏢 TECHFOMA
📍 Kerala