Join Teleperformance - Where Excellence Meets Opportunity Teleperformance is a leading provider of customer experience management offering premier omnichannel support to top global companies Our diverse service locations including on-site and work-at-home programs ensure flexibility and broad reach Why Choose Teleperformance We emphasize the importance of our employees fostering enduring relationships within our teams and communities Our dedication to employee satisfaction distinguishes us Utilize advanced support technologies and processes engineered to achieve outstanding results We cultivate lasting client relationships and make positive contributions to our local communities Become Part of an Exceptional Team Join Teleperformance where our world-class workforce and innovative solutions drive success Experience a workplace that values your development supports your goals and celebrates your accomplishments Contact Center Customer Service Technical provides post-sale technical customer service to business or end-consumer customers via phone online chat or text including Responding to a high volume of low complexity technical inquiries e g equipment or software installation activation troubleshooting providing technical product specifications information on compatibility with other products etc Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools Recommending alternative products or services e g warranties as part of customer issue resolution This position is not compensated based on achievement of sales targets Work Environment Typically located in a call center environment Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional university degree and approximately 1-2 years of practical skilled experience in a particular area Develops own knowledge shares best practice and develops relevant appropriate solutions Positions at this level are expected to continuously improve the day-to-day activities processes Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives Be One of Our People It is our mission to always provide an environment where our employees feel valued inspired and supported so that they can bring their best selves to work every day We believe that when employees are happy and healthy they are more productive creative and engaged We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance We also believe that to be our best selves we need to be surrounded by people who are positive supportive and challenging We are committed to creating a culture of inclusion and diversity where everyone feels welcome and valued Teleperformance is an Equal Opportunity Employer Job Application Accommodation If you have questions or need an accommodation for any disability during this application please contact your local Teleperformance location for assistance

📌 Technical Support Customer Expert Ii (Haryana)
🏢 TP
📍 Haryana