R1 RCM India is proud to be recognized amongst India s Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute We are committed to transform the healthcare industry with our creative revenue cycle management services Our goal is to make healthcare simpler and enable efficiency for healthcare systems hospitals and physician practices With over 30 000 employees globally we are about 14 000 strong in India with offices in Delhi NCR Hyderabad Bangalore and Chennai Our inclusive culture ensures that every employee feels valued respected and appreciated with a robust set of employee benefits and engagement activities NOC Engineer 6-7 Years Location Noida Shift On-call 24x7 operations with rotational shifts including weekend on-call Role Summary Provide L1 5 L2-style triage for production issues from monitoring alerts and end-user reports Perform initial application troubleshooting using Logic Monitor AppDynamics Azure Application Insights logs and basic Azure checks manage Major Incidents and escalations with strong technical context maintain high-quality documentation runbooks and uplift reliability through SRE-aligned practices SLIs SLOs alert quality Key Responsibilities Own ticket lifecycle create investigate update resolve incidents service requests using runbooks ensure SLA compliance Identify potential Major Incidents trigger escalation join bridges and provide structured updates impact scope findings next actions Perform initial application API troubleshooting beyond basic checks error latency analysis dependency triage log-based diagnosis Use AppDynamics and Azure App Insights to analyze performance and availability Maintain detailed work logs update create runbooks KB articles propose alert tuning and monitoring improvements Support change maintenance windows alert suppression reactivation and validate pre post health Must-Have Experience 6-7 years in NOC Production Support Application Support Operations Incident Escalation Management strong ownership prioritization SLA discipline high-quality ticket notes Major Incident Handling bridge participation stakeholder communication structured incident updates Application Troubleshooting HTTP basics identifying app vs dependency vs infra symptoms Good understanding of Kubernetes monitoring and alerting configuration Log Analysis time correlation error pattern analysis evidence collection for escalations APM Observability hands-on with AppDynamics for triage transactions errors latency dashboards ITIL Awareness Understanding of Incident Major Incident Change processes Problem Management understanding Communication Documentation runbooks KB creation and clear written verbal communication Good-to-Have Azure Application Insights hands-on failures performance dependencies basic query capability preferred Azure fundamentals for triage Azure Monitor Log Analytics resource service health signals SRE fundamentals SLIs SLOs SLAs alert noise reduction runbook-driven operations Exposure to APM tool Certifications Good-to-Have ITIL Foundation preferred Cloud Azure Fundamentals AZ-900 or higher AZ-104 a plus APM Observability AppDynamics and or Dynatrace certifications or equivalent observability certs Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world We also offer a culture of excellence that drives customer success and improves patient care We believe in giving back to the community and offer a competitive benefits package To learn more visit Visit us on