The Role We are seeking an experienced and proactive Customer Success Manager to lead our customer success efforts in Mohali This role involves providing expert-level support and guidance to customers leading a team of customer success associates and conducting product demos to drive adoption and satisfaction What you need for this role Education Bachelor s degree in Business Administration Marketing or a related field Experience 2-5 years in a Customer Success Account Management or related roles within the technology industry Skills Requirements Proven leadership experience with the ability to mentor and develop a team of customer success associates Strong interpersonal communication and presentation skills Ability to handle complex customer situations drive strategic customer engagements Proficiency in CRM software MS Office suite and other customer management tools Strategic mindset with a focus on driving customer satisfaction retention and growth What you will be doing Serve as the primary point of contact for escalated customer inquiries complex issues and strategic accounts Lead and mentor a team of customer success associates providing guidance and support to deliver exceptional customer service Conduct product demos and presentations to showcase features advantages and capabilities to prospective and existing customers Collaborate with cross-functional teams e g sales product support to address customer needs resolve issues and drive product improvements Develop and implement customer success strategies to enhance customer retention satisfaction and adoption of Relinns products and services Gather and analyze customer feedback and insights to identify trends opportunities and areas for improvement Maintain accurate records of customer interactions feedback resolutions using CRM software Uphold high standards of customer service and satisfaction by ensuring prompt and professional responses to customer inquiries Stay updated with industry trends and best practices in customer success and relationship management Top reasons to work with us The organization is led by Rohit an IIM alumnus who built the organization on a strong set of values So you will be continuing your IIM journey itself Join a fast-paced team of like-minded individuals who share the same passion as you with whom you ll tackle new challenges every day Work alongside an exceptionally talented and intellectual team gaining exposure to new concepts and technologies Enjoy a friendly and high-growth work environment that fosters learning and development Job Type Full-time Pay 600 000 00 - 900 000 00 per year Benefits Health insurance Provident Fund Work Location In person