At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues As part of Team Amex you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express Join Team Amex and let s lead the way together How will you make an impact in this role Visualize simplify end to end card member experience Enable drive process improvement based on voice of customer feedback Strive to Customer First Resolution CFR and reduce bad demand Generate revenue by driving value generation Comprehend Respond to all Customer Queries Through Chat or Phone as required with Immediate Resolution Real Time to ensure Customer Satisfaction Deliver to all the key metrics as per organizational goals Adhere to Quality and Compliance Guidelines Adaptable Customer Centric Approach to situations to deliver superior service personalization Empathy in Communication Able to address 2-3 conversations simultaneously Preferred Qualifications Quick Navigation Ability Web Savvy Basic Troubleshooting Knowledge Multitasking Ability to toggle Between Screens Tools Demonstrate personal excellence by remaining positive in difficult situations Display a passion to serve by delivering extraordinary service in every interaction with our customers The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis Analytical and problem-solving skills with strong attention to detail Minimum Qualifications Freshers or candidates with up to 11 months of experience in customer service domain Chat Experience is preferred but not mandatory Applicants are eligible to apply within five years of completing their graduation Candidates must not have previously completed any government funded apprenticeship programs Individuals who have already registered for a technical course under NATS National Apprenticeship Training Scheme are not eligible for re-enrollment Candidates must have completed their graduation from an AICTE UGC - Recognized university American Express is an equal prospect employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations

📌 Apprentice- Customer Care Professional (chat) (Haryana)
🏢 American Express
📍 Haryana