At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all about NiCE is comprised of talented creative and dedicated individuals with a passion for delivering innovative solutions to the market At NiCE we recognize that employee s contributions are integral to our company s growth and success To find and acquire the best and brightest talent around the globe we offer a challenging work environment competitive compensation and benefits and rewarding career opportunities Come share grow and learn with us - you ll be challenged you ll have fun and you ll be part of a fast growing highly respected organization NiCE is currently seeking an experienced action-oriented high energy Technical Account Manager to manage the post-sales relationship for assigned accounts for the purpose of building client loyalty and satisfaction unlocking the full value of the solution consistent with revenue retention and growth objectives How will you make an impact Serves as the primary client technical liaison and advocate for the post-sales client journey - from Implementation to Renewal Accountable for timely renewals orchestrating client engagement service continuity and associated reporting for our clients Drives client satisfaction across accounts through proactive client communications issue remediation and containment and performance measurement Help clients optimize their investment capture client feedback and promote new feature enhancements based upon regulatory trends and client needs Identifies blockers for success and act as the point of escalation to find solutions by collaborating with clients and cross-functional support and services teams Provides valuable account information and insight to fuel the sales engine Serve as the primary technical liaison supporting clients during security audits by providing essential documentation and coordination across internal teams to ensure compliance transparency and timely delivery of required evidence Have you got what it takes 8 years experience in account client relationship management ideally in compliance tech or enterprise SaaS Bachelor s degree in computer science Information Systems or related field Experience with APIs cloud platforms AWS Azure and enterprise IT environments Exceptional interpersonal listening written and verbal communication skills are a must Ability to lead and motivate develop clear and creative solutions to complex problems Comfortable dealing with complex client relationships decision processes and competing agendas Proven track record of successfully building and nurturing multi-level client relationships Experience in IT Security and operational processes Working knowledge of security frameworks such as ISO27001 or SOC2 and regulatory standards such as GDPR Superior critical thinking decision making and problem-solving skills Strong working knowledge of brokerage banking and financial services industry Familiarity with Financial Crime fraud anti-money laundering etc and Compliance Risk Management What s in it for you Join an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced team-oriented and creative environment As the market leader every day at NiCE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NiCEr Enjoy NiCE-FLEX At NiCE we work according to the NiCE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of work from home each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 8461 Reporting into Director Role Type Individual contributor About NiCE NICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NiCE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law