Some careers open more doors than others If you re looking for a career that will unlock new opportunities join HSBC and experience the possibilities Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further Sales Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments The team is responsible for implementing distribution strategy driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction We are currently seeking an experienced professional to join the INM IBWP International Banking Wealth and Premier Principal Responsibilities Source new accounts from the existing corporate base and deliver on meeting New-To-Bank targets Cross-sell asset products of the bank- mainly Home Loans via referral Personal Loans Cards Premier referral Ensure the KYC AML norms of the bank are complied with at all times Execute marketing events and promotions to generate business in their catchments in conjunction with support departments such as Marketing Respond to Corporate Employee Programme CEP complaints in a timely manner and to customer satisfaction Ensure a consistently high level of product and service delivery for relevant customer touch points Develop and maintain good customer relations and ensure effective service delivery Use learnings from customer area visits and discussions to sharpen the proposition and enhance delivery and provide feedback to leadership central teams Comply to all relevant AML regulations Global Standards Develop a collaborative environment with all members of sales team Be a role model of HSBC Group Values lead by demonstrating and driving value based culture that imbibes Treating Customer Fairly TCF principles in all spheres of RBWM Business Ensure bank processes are followed in view of product documentation complaint management system usage etc Ensure end to end usage of leads allocated within allocated timelines with correct updation on CRMS Safeguard the bank from potential loss damage arising out of stakeholder complaints Comply with the applicable laws regulations Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations Demonstrate an understanding of PEP acceptance prohibition CDD EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP Demonstrate an understanding of PEP acceptance prohibition CDD EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP Be aware and identify high risk indicators for various products and Services offered by INM RBWM ex cash insurance credit cards products etc Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down Ensure Adherence to the regulatory guidelines and internal AML Sanction Policy of HSBC which includes pouch and mail monetary instruments cash services and payment transparency Line of Business Procedures Must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in an effective and polite manner Qualifications Graduate Post Graduate Masters MBA with two to five years work exp Experience preferable in frontline customer services relationship management Strong communication client focus and influencing skills Sound knowledge on the Banking sector in general Able to communicate well in English and local languages HSBC is committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous career development flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued by The Hongkong and Shanghai Banking Corporation Limited India