Your work days are brighter here We re obsessed with making hard work pay off for our people our customers and the world around us As a Fortune 500 company and a leading AI platform for managing people money and agents we re shaping the future of work so teams can reach their potential and focus on what matters most The minute you join you ll feel it Not just in the products we build but in how we show up for each other Our culture is rooted in integrity empathy and shared enthusiasm We re in this together tackling big challenges with bold ideas and genuine care We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive Whether you re building smarter solutions supporting customers or creating a space where everyone belongs you ll do meaningful work with Workmates who ve got your back In return we ll give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul So if you want to inspire a brighter work day for everyone including yourself you ve found a match in Workday and we hope to be a match for you too About the Team Workday s Customer Support teams are driven by a passion for our products and the success of our customers User experience We re a diverse group of people with an invaluable mix of experience and backgrounds located in our amazing Pleasanton office We promote Workday s core values with Employees being our first This is why we offer flexible work schedules empower you to follow your desired career path to achieve professional and personal goals encourage work-life balance and wellbeing and are proud to champion equal opportunities for everyone We are looking for someone who has a creative approach and is eager to learn support their colleagues and have fun About the Role The Workday Customer Support Team is passionate about Customer service innovation and excellence They are trusted advisers who investigate diagnose and deliver time sensitive business-critical solutions to our customers Our customers rely on us all over the world so our Customer Support teams participate in a regional shift pattern to achieve 365-day 24x7 coverage with flexibility to shift pattern changes What would you do all day Handle a queue of support cases prioritizing issues based on severity and customer impact Work through exciting problems motivate change and implement solutions Handle time critical issues Build solid relationships with our customers Collaborate with Product Managers QA and Development to determine solutions or workarounds Balance ownership of existing case load while troubleshooting newly discovered issues Maintain your knowledge of new functionality and compliance changes Maintain certifications and training as required for the role Get involved with initiatives councils and projects that inspire your passion in support Use your energy drive and resourcefulness to encourage mentor and coach others throughout the company Participate in rostered shifts as part of our 24 7 Global Support shifts Support Around the World Contribute to our Knowledge Centered Service by creating Knowledge articles About You 1 years in one of the following 1 years of experience with SaaS Enterprise software eg SaaS Oracle SAP Netsuite Zuora Infor Taleo onsite ERP Peoplesoft Cornerstone or a similar application in a support implementation or consulting environment Confident communicator verbally and in writing who collaborates with business users and peers at all levels and varying technical abilities Basic knowledge or previous experience with Object Oriented Programming languages e g Java C Python C Ruby PHP TypeScript Kotlin Swift or similar Ability to read and analyze log files Basic knowledge of SQL syntax to read existing scripts and queries Basic experience with api client SoapUI Test Studio and or Postman Bruno Other Qualifications Demonstrable ability to support or implement HCM Talent Acquisition or Talent solutions Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes Ability to collaborate with multiple partners across a diverse organization Demonstrate resilience when faced with tight resolution timeframes and conflicting opposing priorities Manage incoming case queue s promptly prioritizing and resolving a wide range of education related inquiries Resolutions may include in-depth analysis troubleshooting and working with other internal teams Experience building internal and or external facing documentation Previous experience with web service integrations that use SOAP WSDL XML is an advantage Previous experience performing in depth log analysis is an advantage Previous experience with health monitoring tools is an advantage Previous experience using and writing SQL basic queries is an advantage Our Approach to Flexible Work With Flex Work we re combining the best of both worlds in-person time and remote Our approach enables our teams to deepen connections maintain a robust community and do their best work We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half 50 of our time each quarter in the office or in the field with our customers prospects and partners depending on role This means you ll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter Are you being referred to one of our roles If so ask your connection at Workday about our Employee Referral process At Workday we value our candidates privacy and data security Workday will never ask candidates to apply to jobs through websites that are not Workday Careers Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not In addition Workday will never ask candidates to pay a recruiting fee or pay for consulting or coaching services in order to apply for a job at Workday

📌 Sr Associate Technical Support Delivery Analyst- Talent Acquisition (Maharashtra)
🏢 Paradox
📍 Maharashtra