This position requires experience in ETL production support activities to maintains operational day-to-day IT functions for the business applications with Informatica as ETL Tool Tivoli Workload scheduler as scheduling tool Unix SQL Experience in bug fixing and development is an added advantage Knowledge of Informatica Cloud IDMC and AWS Cloud will be big plus Key Responsibilities Maintains operational day-to-day IT BAU functions of software products built as part of ETL applications using Informatica PowerCenter and Informatica Cloud IDMC Performs root cause analysis to determine nature of production issues as they arise and provide the permanent fix for the issues Troubleshooting experience and handling call with Informatica Product team Knowledge of dev test prod environment for debugging any kind of production issue in lower environment Accurately record and prioritize Incidents and Service Requests against SLAs and resolution targets Incident management and service request fulfillment Own and progress call queues own queue teams queue and support tasks ensuring timely resolution within SLA Resolve escalated calls from the business Resolving users issues or escalating to support teams where necessary Experience with ServiceNow and should have good knowledge of Incidents Requests Dashboards and Reporting with basic understanding of Problem Change Proactive to get involved with a range of IT project work and look for ways to drive continuous service improvement Candidate should have good Unix Scripting knowledge Shell Perl Python etc Candidate should be good in handling Pl Sql Queries and Procedure Work in shift based model with occasional weekend shift Promote teamwork and knowledge sharing Create maintain and review knowledge articles shared with all IT support teams Previous IT experience working on an ITIL aligned Service Desk Proven customer service experience with excellent written and verbal communication skills Strong problem-solving and analytical skills with the ability to extract relevant information quickly and effectively Experience of working in a fast-paced office environment with the ability to work under pressure and manage multiple tasks at a time Required Qualifications Bachelor s degree in IT Computer Science Engineering or related field or equivalent work experience 2-4 years of experience in ETL Production support using Informatica products Experience in Unix and SQL Effective communication skills both verbal and written with the ability to communicate with all levels within the organization A technical background with a wide breadth of experience in supporting ETL applications built using Informatica PowerCenter and Informatica Cloud IDMC products Excellent communication skills practices delivery of ITIL process training sessions Preferred Qualifications Good to have knowledge or experience in AWS Cloud to support ETL applications in cloud Knowledge of Python Knowledge of Tidal as Scheduling platform About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years We are a U S based financial planning company headquartered in Minneapolis with a global presence The firm s focus areas include Asset Management and Advice Retirement Planning and Insurance Protection Be part of an inclusive collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work You ll also have plenty of opportunities to make your mark at the office and a difference in your community So if you re talented driven and want to work for a solid ethical company that cares take the next step and create a career at Ameriprise India LLP Ameriprise India LLP is an equal opportunity employer We consider all qualified applicants without regard to race color religion sex genetic information age sexual orientation gender identity disability veteran status marital status family status or any other basis prohibited by law Full-Time Part-Time Full timeTimings 2 00p-10 30p India Business Unit AWMPO AWMP S President s OfficeJob Family Group Technology