Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own We have a adaptable work environment and fluid career paths We not only encourage but celebrate internal mobility We also recognize the importance of purpose well-being and work-life balance Within Empower and our communities we work hard to create a welcoming and inclusive environment and our associates dedicate thousands of hours to volunteering for causes that matter most to them Chart your own path and grow your career while helping more customers achieve financial freedom Empower Yourself Position Summary Join Canada Life s Global Capabilities Centre in Bengaluru as a Sr Manager Operations and play a pivotal role in leading high-performing teams to deliver operational excellence in Health Dental claims Reporting to the Director of Operations you will drive service quality employee engagement and continuous improvement in a dynamic growth-focused environment Key Responsibilities Leadership People Development Provide strong people leadership for 5 Managers and their teams fostering a culture of high performance collaboration and psychological safety Champion employee engagement performance management coaching and development to build future leaders and support career progression Ensure effective hiring onboarding and training strategies to enhance team capabilities and deliver against business objectives Operational Excellence Deliver exceptional customer experience by ensuring operational objectives are met including time service quality and productivity for claims adjudication Drive a continuous improvement culture implementing solutions that create value and enhance efficiency Embed a mindset that empowers employees to make informed timely decisions focused on customer outcomes Collaborate with site leaders and the Director on forecasting capacity planning and resource allocation to meet claims volume and service objectives Strategic Execution Collaboration Partner with the Director and cross-functional leaders to execute operational strategies and support national service delivery Contribute to planning and execution of initiatives sharing operational insights and supporting transformation projects Ensure adherence to compliance protocols and achievement of satisfactory audit results Financial Resource Management Manage and maintain site operating budget ensuring prudent financial management and cost control Support the Director in identifying and implementing operational improvements to drive efficiency and cost savings Qualifications University degree or equivalent experience in operations management business administration or related field 10 years of leadership experience in operations within financial services with a strong customer-centric focus Experience in Group Health Dental claims is an asset Proven ability to build high-performing teams empower employees and create an inclusive work environment Strong change leadership skills with the ability to inspire and motivate individuals and teams Creative thinker with analytical and problem-solving skills to identify and implement meaningful solutions Excellent judgement decision-making and risk assessment abilities Strong relationship-building skills with internal and external partners Professional certifications e g Lean Six Sigma PMP are an asset Our Commitment Canada Life is committed to diversity inclusion and employee development We offer a collaborative environment where your leadership will help shape the future of our operations Note This job description is not exhaustive and may evolve Responsibilities and qualifications may be updated based on business needs This document does not constitute a contract of employment Either the employer or the employee may terminate employment at any time for any reason consistent with the terms and conditions of the employment contract We are an equal opportunity employer with a commitment to diversity All individuals regardless of personal characteristics are encouraged to apply All qualified applicants will receive consideration for employment without regard to age race color national origin ancestry sex sexual orientation gender gender identity gender expression marital status pregnancy religion physical or mental disability military or veteran status genetic information or any other status protected by applicable state or local law