Job Title Salesforce Support Consultant L1 Address Kadubeesanahalli Bengaluru KA 560103 India Shift 4pm to 1 am IST Work Type 3 months CTH Work Arrangement 2 days onsite post 7pm split hours Office and Home Serve as the primary point of contact for all Salesforce-related inquiries issues and user support requests Respond to and resolve tickets promptly ensuring user satisfaction and minimal disruption to business operation Functional support in any of the applications where the Client uses Salesforce in a production setting including support of related sandbox or test environments Help desk break fix tickets or incident Respond to issues incident based on Severity within SLA requirements Experience with support ticketing system Issue resolution addressing how-to questions troubleshooting investigating performance issues Support end user requests for new saved searches reports KPI s and dashboards Enablement of new features and functionality Ad hoc training - providing ad hoc training on Salesforce functionality Provide internal on-going system technical support to users including training and maintain proper system access for all roles Maintain up-to-date knowledge and standard operations procedures of Salesforce functionality customization and integration Identify evaluate and recommend other key technologies required to support and improve the business process centred on the Salesforce platform Qualifications Bachelor s degree in Computer Science Information Systems or related field Overall 5 years of IT experience and experience in working Salesforce application and platform support Experience with SFDC with some exposure or knowledge of NetSuite and combined with technical understanding of SFDC Strong understanding of Salesforce architecture data model and security model Proficiency in Apex Visualforce and Salesforce APIs preferred Salesforce certification is a plus Excellent communication skills with the ability to effectively collaborate with cross-functional teams Strong analytical and problem-solving skills with a keen attention to detail Ability to manage multiple priorities and work in a fast-paced environment Interested candidates share their cv on jyoti thakur vacobinary in or apply on the given link Job Type Contractual Temporary Contract length 3 months Pay 1 000 000 00 - 1 600 000 00 per year Work Location In person