Job Title Network Associate - L1Department Network Operations ISPReports To Network Engineer NOC LeadJob Summary The Network Associate - L1 will be responsible for providing first-level technical support monitoring and troubleshooting of network infrastructure for ISP services The role involves handling customer complaints monitoring network uptime escalating unresolved issues and ensuring smooth day-to-day operations Key Responsibilities Monitor network devices links and services using NMS tools and respond to alerts Provide L1 technical support for internet leased line broadband and enterprise customers Handle incidents and service requests logged by customers through calls emails or ticketing systems Perform basic troubleshooting of routers switches modems and ONTs Escalate unresolved issues to L2 L3 or vendor support as per SLA Document incidents resolutions and escalation activities in ticketing tools Coordinate with field engineers for on-site support Ensure adherence to SLA response and resolution timelines Perform health checks link monitoring and proactive fault identification Assist in configuration of basic network devices under guidance from senior engineers Required Skills Knowledge Basic understanding of TCP IP DNS DHCP Routing Switching VLANs Knowledge of ISP technologies like FTTH Broadband Wireless MPLS Leased Line Familiarity with NOC operations and monitoring tools Good troubleshooting skills for Layer 1 Physical Layer 2 Data Link and Layer 3 Network issues Strong communication and customer handling skills Qualifications Bachelor s degree Diploma in Computer Science Electronics IT or related field Certifications preferred CCNA JNCIA or equivalent 0-2 years of experience in networking ISP telecom support Work Conditions 24 7 shift operations rotational shifts Fast-paced ISP environment with strict SLA adherence Job Types Full-time Permanent Fresher Pay 15 000 00 - 20 000 00 per year Advantages Health insurance Life insurance Provident Fund Language English Tamil Preferred Work Location In person

📌 Network Associate (l1) (Tamil Nadu)
🏢 Skylink Fibernet Private
📍 Tamil Nadu