TransUnion s Job Applicant Privacy Notice What We ll Bring At TransUnion we have a welcoming and energetic environment that encourages collaboration and innovation We are consistently exploring new technologies and tools to be agile This environment gives our people the opportunity to hone current skills and build new capabilities while discovering their genius Come be a part of our team - you ll work with great people pioneering products and cutting-edge technology We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally Applicants are evaluated on the basis of job qualification - not race color sex gender religion caste national origin age disability marital status citizenship status sexual orientation gender identity or any other status whether or not protected We are committed to taking affirmative action to employ and advance minorities women and qualified disabled individuals We ensure a safe productive and harassment-free workplace for all https www transunion com privacy global-job-applicant What You ll Bring Responsibility 1 - Execute functional strategy to drive strong customer engagement post sales Steering organizational customer success strategies across all associated large member banks NBFC Maintain key customer relationships and develop implement strategies with key decision makers CXO s Ensure customer satisfaction by achieving delivery service quality norms Drive performance of the function across KPIs across customer centricity compliance and operational excellence Responsibility 2 - Synthesize analyze and assimilate customer success strategies from discussions Collaborate with multiple business stakeholders to identify priorities metrics and track progress on customer success initiatives identified Should be a process and detail oriented individual with an ability to create detailed documents and notes for internal and external customers Ensure all communication messages related to customer success strategy priorities and metrics are aligned and accurate Identifying exploring and fleshing-out select opportunities across client journey to solve for critical business issues of the clients Responsibility 3 - Regulatory Guideline Management Implementation Propagating regulatory guidelines directed by RBI through circulars Recommending best industry practices to all associated large member banks NBFC Providing guidance and expertise in the implementation journey with large member banks NBFC Monitoring of performance against SLAs and ensuring adherence Impact You ll Make Experience and Skills Qualification Master s degree or equivalent in Business Administration Finance 10 -12 years of relevant banking experience is must Flexibility to travel as needed Executive presence and assertiveness Ability to work independently handle ambiguous situations and exercise judgement in variety of situations Solid communication organizational verbal written skills High degree of responsibility and ownership strong multitasking coordination and tenaciously looking for ways to get result Essential Competencies Ability to build trusting relationships - across all levels and in the immediate extended team internationally should be known and regarded as a trusted competent advisor Driving customer experience innovation operational excellence - A believer in continuous improvement of services processes and operational efficiency Demonstrates curiosity and critical thinking and passionate about creating superior experience for clients Technical competency to understand and use technology as a means to drive customer experience compliance and operational efficiencies is a must Business financial analytics acumen - Spends time to ensure understanding of the business and aligns accordingly Analytical bent of mind is necessary Ability to interpret and analyze a variety of business information Adherence to Regulations Compliance - Seeking a result-driven regulatory compliance specialist to implement and assist in regulatory compliance strategies You will be reviewing documentation and procedures collaborating with internal and external stakeholders on compliance-related issues and performing reviews and monitoring adherence Should exhibit extensive experience in regulatory compliance coordination and in-depth industry knowledge An accomplished regulatory compliance specialist will be someone who can facilitate regulatory compliance to help our clients maintain an excellent reputation Excellent understanding of how each new change project and initiative impacts the business You ll be responsible for proactively identifying business readiness risks and issues at a programme and or portfolio level and then working with stakeholders to mitigate them This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment TransUnion Job Title Specialist IV Business Operations