Job Title Manager - Customs Center of Excellence Job Location Mumbai RCS Grade K In this role you focus on enhancing the efficiency and compliance of customs processes across GSC locations By standardizing procedures leading digital transformation initiatives and driving operational excellence the position aims to align customs operations with global strategies while ensuring high-quality service delivery Additionally effective project management will facilitate the successful implementation of customs solutions fostering collaboration and continuous improvement across teams Key Responsibilities Standardization Define and implement standardized customs processes across GSC locations Align service offerings with global customs strategy and compliance requirements Promote consistency in documentation reporting and operational workflows Digitalization Lead the design and deployment of digital customs solutions Collaborate with IT and business teams to develop scalable automated tools Support data validation exception handling and model training for intelligent customs systems Ensure delivery of outputs in structured formats CSV XLS XML for downstream use Operational Excellence Drive continuous improvement initiatives to enhance customs declaration quality Support global trade compliance activities including duty drawback FTA analysis and customs procedures Facilitate transformation projects such as IRR SE optimization Monitor performance metrics and ensure sustainability of implemented solutions Project Management Manage full project lifecycle definition planning implementation and transition Develop project charters plans and communication strategies Coordinate stakeholder engagement resource allocation and risk management Oversee go-live activities training testing and formal project closure Required Skills Abilities Graduate Bachelor s degree from a recognized University in any discipline Minimum 4 years of experience in Customs domain Strong knowledge of customs classification global trade management and brokerage operations Experience with clinical trial shipment lifecycle is a plus Proficiency in project management methodologies and tools Excel Word Access preferred Excellent skills in data analysis quality testing and change management Ability to manage multiple projects and stakeholders across geographies Solid communication organizational and leadership capabilities