Job Purpose The Call Coordinator will be responsible for handling incoming and outgoing calls coordinating between clients customers and internal teams and ensuring smooth communication flow This role requires excellent communication skills organizational ability and attention to detail to maintain customer satisfaction and operational efficiency Key Responsibilities Answer screen and direct incoming calls in a qualified manner Coordinate and schedule service calls meetings or appointments Maintain call logs records and follow-up status in the system Communicate with clients customers to provide updates and resolve queries Collaborate with internal teams to ensure timely execution of service requests Track and escalate unresolved issues to the appropriate department Prepare and share daily weekly reports on calls and coordination activities Ensure customer interactions are handled with patience courtesy and accuracy Support administrative tasks related to call coordination and documentation Skills Competencies Strong verbal and written communication skills Good telephone etiquette and listening ability Time management and organizational skills Ability to multitask and prioritize under pressure Problem-solving and decision-making skills Proficiency in MS Office CRM or call management software Qualifications Bachelor s degree Diploma in any field preferred in Administration or Customer Service 1-3 years of experience in a call coordination customer service or front office role Familiarity with service coordination or call center processes is an added advantage Job Types Full-time Fresher Pay 12 000 00 - 13 000 00 per month

📌 Call Coordinator (Tamil Nadu)
🏢 Origin Techserve Private
📍 Tamil Nadu