Job Summary The Customer Relations Officer is responsible for building and maintaining solid relationships with customers ensuring high levels of customer satisfaction and loyalty This role involves handling customer inquiries resolving complaints and providing information about products and services in a professional and timely manner Key Responsibilities Serve as the first point of contact for customer inquiries via phone email chat or in-person Handle and resolve customer complaints and issues efficiently and professionally Provide accurate information about products services and policies Maintain up-to-date customer records and document all customer interactions Follow up with customers to ensure their issues have been resolved and they are satisfied Coordinate with internal departments e g sales technical support logistics to resolve complex customer issues Gather customer feedback and report trends to management for continuous improvement Assist in the development and implementation of customer service policies and procedures Promote customer loyalty programs and gather testimonials or reviews when appropriate Ensure compliance with company policies and standards in all customer interactions Required Qualifications Any Bachelor s degree Proven experience in customer service client relations or a similar role Excellent verbal and written communication skills Strong problem-solving and conflict resolution abilities Ability to multitask and manage time effectively Patience and empathy when dealing with difficult situations Job Location Trivandrum Pay 12k to 15k Job Type Fresher Pay 12 000 00 - 15 000 00 per month Work Location In person

📌 Cro (customer Relation Officer) (Kerala)
🏢 Sreecadd Solutions(CADD Centre
📍 Kerala