DEMNavi Mumbai Posted On 22 Sep 2025 End Date 21 Nov 2025 Required Experience 0 - 1 YearsBasic Section No Of Openings 0 Designation Executive Closing Date 21 Nov 2025 Organisational MainBU Cloud Sub BU DEM ParentCC COGS CostCenter COGS Legal Entity QualityKiosk Technologies Private Limited Legal Entity Location Navi Mumbai Country India Region India State Maharashtra City Navi Mumbai Working Location Ghansoli Client Location NA Skills Skill DATA ENTRY Highest Education B COM CERTIFICATION NON MANDATORY Working Language ENGLISH JOB DESCRIPTIONJD No SM-Consultant Role Operations Monitor Engineer Position Designation Consultant Reporting to Team Lead Position Statement Purpose Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency This role shall drive through application monitoring in order to provide good customer experience Key Deliverables Key Result Areas Monitoring of application Sanity check Effective communication Escalation Process Effective Timely Alert Multitasking Key Responsibilities Monitoring of Application Engineer will need to monitor the performance and availability of web and mobile applications and report any issues observed directly to relevant stakeholders Internal and External Sanity Check This involves supporting applications for all domains like Banking Insurance Mutual Funds Ecommerce Depositories Trading and Securities Effective Communication Proactive and prompt communication with clients to resolve their queries quickly and accurately Escalation Process Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure Effective timely alert All the failures captured by automation should be analysed and raised to respective stake holders in timely manner Multitasking Job demands multi-tasking with valuable Analytical Logical Reasoning Skills with Smart and quick thinking Key Performance Measures and KPIs Defects Handling Average Handling Time Timely Escalation to the client No Client Complaints and Internal defects Accuracy and Completeness Effective Communication with internal and external stake holders KPIs -Performance Should be confident have good Communication Analytical Logical reasoning skills Skills with Smart and Quick Thinking with Good Pace Highlight and raise alert on time Zero internal external compliant defect Monitoring and meeting SLA Correctness of Transaction Adherence of the process defined Organizational Process Adherence Timely Applying leaves Attendance Discipline Skills Enablement Refresher Sessions LINQ certifications Call Enhancement Session by LND Email etiquettes session by LND Key Decision Pointers capture any decision-making authority if any Analysis of error captured by automation Mandated Certifications in the role Certification courses related to domain process Linked Career Roles -Manual test engineer to Automation Engineer Performance engineer Through learning and certifications Internal Job Rotations available across the organization Background Education Graduates - BE B Tech IT Computer Science EXTC BSc MSc IT MCA or equivalent B com M com Work Experience 0 to 6 Months Technical Knowledge mobile browser testing preferred Knowledge of monitoring Behavioural Soft Skills Effective communication skills and ability to articulate properly