Location Chandigarh Chandigarh Experience Range 4 - 6 Years Open SkillsService Desk Engineer About Us We are developers of digital futures Tietoevry creates purposeful technology that reinvents the world for good We are a leading technology company with a robust Nordic heritage and global capabilities Based on our core values of openness trust and diversity we work with our customers to develop digital futures where businesses societies and humanity thrive Our 24 000 experts globally specialize in cloud data and software serving thousands of enterprise and public-sector customers in approximately 90 countries Tietoevry s annual turnover is approximately EUR 3 billion and the company s shares are listed on the NASDAQ exchange in Helsinki and Stockholm as well as on Oslo B rs www tietoevry com About EVRY USA EVRY USA delivers IT services to a wide range of customers in the USA through its global delivery centers and India offices EVRY India in Bangalore Chandigarh India We offer a comprehensive IT services portfolio and drive digital transformation across Banking Financial Services Insurance Healthcare Retail Logistics and Energy Utilities Manufacturing sectors EVRY India s process and project maturity is very high the two offshore development centers in India are appraised at CMMI DEV Maturity Level 5 CMMI SVC Maturity Level 5 and certified under ISO 9001 2015 ISO IEC 27001 2013 Roles and Responsibility Job Summary We are seeking a skilled and experienced Service Desk L1 Engineer to join our IT team The ideal candidate will have a strong background in IT support with specific knowledge and experience in tools such as Intune Active Directory Azure Exchange Admin O365 and ServiceNow Tool The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues Key Responsibilities First Point of Contact Serve as the initial point of contact for customers seeking technical assistance via phone email or self ticket Troubleshooting Identify diagnose and resolve technical issues related to hardware software network connectivity and specific tools such as Intune Active Directory Azure Exchange Admin O365 and ServiceNow to be used Ticket Management Log and track all incidents and service requests in the ticketing system ServiceNow ensuring accurate and detailed documentation User Support Assist users with password resets account unlocks and basic application support Configuration and Management Perform basic configuration and management tasks in Intune Active Directory Azure Exchange Admin and O365 Escalation Escalate complex issues to higher-level support teams L2 L3 as needed while ensuring timely follow-up and resolution Knowledge Base Contribute to the creation and maintenance of internal knowledge base articles and user guides Customer Service Provide exceptional customer service maintaining a positive and professional demeanor at all times Team Collaboration Work collaboratively with other IT team members to ensure effective resolution of technical issues and continuous improvement of service processes Qualifications Education Any Graduate with relevant experience Experience 2-5 years of experience in an IT support role with specific experience in using Intune Active Directory Azure Exchange Admin O365 and ServiceNow Technical Skills Strong understanding of computer hardware software networking concepts and the mentioned tools Communication Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users Problem-Solving Solid analytical and problem-solving skills with a keen attention to detail Customer Service A customer-centric mindset with a passion for helping others Adaptability Ability to work in a fast-paced environment and handle multiple tasks simultaneously Team Player A team-oriented team player with a willingness to learn and grow Preferred Qualifications Certifications Relevant certifications ITIL Foundation Microsoft Certified Azure Fundamentals are a plus Tools Expertise Proven expertise and hands-on experience with Intune Active Directory Azure Exchange Admin O365 and ServiceNow

📌 Service Desk Engineer (Chandigarh)
🏢 TietoEVRY
📍 Chandigarh