As a Customer Success Consultant at Sage you ll play a critical role in helping customers quickly realize value from their investment in Sage You will own the end-to-end onboarding process for customer accounts of significant complexity ensuring a seamless experience and a successful go-live This role requires strong cross-functional collaboration excellent communication skills and the ability to manage multiple stakeholders and priorities in parallel What We re Looking For Customer Skills - Proven experience in managing successful Product implementations or customer onboarding - Strong background in customer-facing roles with empathy and stakeholder management - Ability to manage multiple accounts simultaneously without compromising quality - Skilled at handling escalations resolving concerns and collaborating with internal teams - Ability to create practical solutions for customer needs in consultation with other teams Functional Skills - Excellent communication and project management skills - Understanding of Customer Success Onboarding and Support processes in SaaS - Awareness of finance and accounting workflows is a plus Tools Preferred - Hands-on experience with project management tools e g ClickUp Jira Asana - Familiarity with customer success platforms e g FreshSuccess Gainsight Totango Who Can Apply - Willing to work on night shifts North America timezone - 3-5 years of experience in a customer-facing role onboarding implementation or support experience preferred LI-RT Key Responsibilities Responsibilities- - Take full accountability for onboarding customers onto the Fyle platform - Manage the end-to-end onboarding lifecycle for customers across geographies - Help customers implement Fyle in line with their business needs and ensure value delivery without delays - Track and monitor onboarding progress to timely and successful closure - Support prospects pilots demos and proof-of-concept activities to drive conversions - Conduct training sessions for super users to enable them with in-depth knowledge of the platform s functionalities - Partner with internal Product and Engineering teams to ensure all customer commitments are delivered as promised - Manage escalations and risks during onboarding driving them to resolution - Provide context for features bugs and service requests critical to customer onboarding - Highlight and escalate customer-critical requirements to senior stakeholders driving conversations to closure - Standardize onboarding approaches and promote self-help practices for customers - Build a strong understanding of accounting integrations to support finance teams with system integrations where supported Fyle now part of Sage Group plc is a rapid-growing SaaS company building cutting-edge expense management solutions for SMBs across the globe With thousands of customers and a modern AI-driven product we are on a mission to simplify finance operations for accounting teams and finance professionals Joining Fyle means being part of a global organization with the stability of Sage and the agility of a start-up where your work will directly contribute to scaling a critical growth channel LI-RT