Visit Health Customer Support Associate FULL-TIME NOIDA About Us Visit Health is a pioneering health-tech platform founded in 2016 by BITS Pilani alumni dedicated to making healthcare accessible affordable and preventive Originated as a telemedicine platform during the 2015 Swine Flu epidemic Visit Health has grown into an all-in-one wellness ecosystem that connects doctors insurers and millions of Indian families Our services range from physical and mental wellness to OPD benefits empowering both individuals and corporations to prioritize well-being Our Core Offerings - Employee Assistance Program EAP Mental health support services for a balanced work-life experience - Personalized Health Plans Tailored wellness programs with fitness meditation and nutritional guidance - Health Check-ups Screenings Preventive check-ups and vaccinations for proactive health management - Comprehensive Wellness Programs Designed to boost morale productivity and holistic employee health - Preventive OPD Care Seamless primary care and OPD services reducing out-of-pocket expenses through cashless OPD benefits Founding Team The founding team Chetan Anand Anurag Prasad Vaibhav Singh and Shashvat Tripathi established Visit Health to bridge the healthcare gap in India Driven by their experiences with limited healthcare access in Pilani they have built Visit Health into a platform that advocates quality accessible healthcare for everyone What Sets Us Apart - Comprehensive Flexible OPD Benefits Visit offers unlimited access packages for employees and dependents covering mental health nutrition diagnostics and doctor consultations - Integrated Platform Combining primary and secondary care our platform connects corporates insurers and retailers making healthcare seamless and holistic - Engagement Gamification AI-driven insights step challenges and rewards FitCoins drive high engagement and builds lasting healthy habits - 24 7 Accessibility Accessible health support anytime designed to address India s diverse healthcare needs Key Milestones Achievements - Expanding Primary Care Access Serving over 5 million users with 1 5 million annual health checkups 500 000 doctor consultations and 200 000 pharmacy orders - Strategic Partnerships Collaborations with leading insurers and doctors reaching 2 500 major Indian corporations and MSMEs - Technological Innovation Introduced India s first cashless OPD insurance program in partnership with Apollo Munich with a network of over 35 000 doctors - Awards Recognition Honored in Forbes 30 Under 30 Asia 2020 and BITSAA Global 30 Under 30 2022 - Funding Success Secured over 40 million in investments to drive growth and service expansion Future Vision Visit Health aims to further strengthen India s primary care infrastructure expand its corporate and insurer partnerships and introduce advanced health tech solutions With a focus on universal health coverage we re committed to making healthcare accessible for all employees and their families supporting them in leading healthier lives Visit Health Empowering workplaces with accessible affordable and impactful healthcare We are looking for Customer Service Representatives to join our high energy team You will have a direct impact on the Customer Service process You ll work as part of a high-energy team that s scaling across all Customer Service functions As a Customer Support Representative at Visit Health you will play a crucial role in ensuring our customers receive the best possible service You will be responsible for handling customer inquiries and issues via chat email and phone ensuring their needs are met promptly and professionally As part of your day-to-day work you will Respond to customer inquiries and resolve issues through chat email and phone channels Provide accurate information about Visit Health s services appointments and policies Coordinate with relevant stakeholders in accomplishing appointment scheduling personal information updation and seamless platform navigation Address and resolve customer concerns complaints and technical issues with empathy and efficiency Escalate complex issues to the appropriate department or supervisor for resolution Collaborate with team members to ensure a seamless and positive customer support experience Stay updated on Visit Health s services and industry trends to better assist customers Strive to meet and exceed customer service targets and performance metrics Must Haves Fluent in both English and Hindi with excellent written and verbal communication skills in both languages knowledge of Kannada would be an added advantage Previous customer service or support experience of 1-3 years preferably in the Banking Healthcare Telecom Service industries Robust problem-solving skills and the ability to remain calm and patient under pressure Effective multitasking abilities with the capacity to manage multiple customer inquiries simultaneously Basic computer proficiency and familiarity with customer support software tools Exceptional interpersonal skills and a commitment to delivering exceptional customer service Willingness to work in an office-based setting in Noida on extremely urgent basis Graduate in any discipline OR 2nd 3rd year Undergraduate Student available to commit themselves full-time Job Type Full-time Pay 22 000 00 - 34 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Associate/senior Associate-customer Support (Uttar Pradesh)
🏢 VISIT Internet
📍 Uttar Pradesh