Skill required User-Generated Content Moderation - Content Moderation Designation Trust Safety Associate Qualifications Any Graduation Years of Experience 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Enables a superior brand experience accelerates responsible growth and creates a secure environment You will be responsible for analyzing and reviewing user profiles audio videos and text-based content and or investigating escalating and or resolving issues that are reported by users or flagged by the system Due to the nature of the role the individual may be exposed to flashing lights or contrasting light and dark patterns Content moderation is meaningful work that helps keep the internet safe It may also be challenging at times In the context of this role individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content e g graphic violent sexual or egregious Therefore content moderators need strong resilience and coping skills We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities Active participation in Accenture s well-being support program designed specifically for the Trust Safety community provides valuable skills to promote individual and collective well-being What are we looking for oAbility to establish strong client relationship oAdaptable and flexible oAbility to work well in a team oCommitment to quality Strong coping emotional resilience and stress-management skills Excellent comprehension communication and English language skills Ability to perform duties objectively devoid of inherent biases or personal beliefs in the best interest of client policies Robust attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review classify and or remove content according to client guidelines using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate resolve and relay complex content issues to the broader Trust and Safety team 2-3 years of customer support experience via phone email and chat Experience working with direct consumers in B2C workplace B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills solutions mindset helping nature passion for the customer and the customer experience Robust multitasking skills e g able to log calls and interact with the customer simultaneously Online advertising experience is a huge plus and preferred Roles and Responsibilities oStrong coping emotional resilience and stress-management skills Excellent comprehension communication and English language skills Ability to perform duties objectively devoid of inherent biases or personal beliefs in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review classify and or remove content according to client guidelines using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate resolve and relay complex content issues to the broader Trust and Safety team Any Graduation