At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues As part of Team Amex you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express How will you make an impact in this role Function Description Global Servicing GS brings together the company s external and internal servicing functions to provide best in class servicing to our customers and colleagues SABE Sales and Business Enablement SABE is an internal servicing team providing sale performance reporting and business enablement support to the enterprise The objective of the SABE GMNS Pricing Operations team is to ensure that Merchant businesses have timely and accurate pricing implementation reporting Responsibilities The position will have responsibility for enabling accurate timely delivery of the following activities key to apply correct pricing for GMNS merchants non GCG globally Timely Accurate implementation of custom contracts Periodic review of custom contracts for rate fee analysis Ensure pricing components are captured correctly in system of record for custom contracts by comparing contract pricing from the physical contract to that of the system of record Adherence to process associated SOX PRSA control testing related to above activities Support GMNS Pricing in sampling evidence collation answering queries to concurrent PWC Audit This role places a focus on ability to think strategically to synthesize complex contract data enable service excellence Ensuring quality accuracy delivery of instructions by enabling business understanding and rigorous quality controls Maintaining timeliness SLA of the deliverables and ensuring there is work capacity planning that is optimized to maintain the same consistently Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations Automate and standardize Operational processes Leverage best practices internally and bring outside-in perspective to deliver best of breed operations delivery Communication with global business partners to understand changes in process and implementing process changes in-house Should be able to maintain a high level of accuracy productivity standards and should have a high willingness to learn Should be able to manage complex disparate data sources Solid quality governance and details-oriented approach PROFILE FOR SUCCESS Critical Factors to Success Outcome Driven Business Outcomes 7-8 years of relevant experience with Excellent Knowledge on GMS Strong verbal written communication skills and the ability to interact effectively with cross functional teams Strong Interpersonal Project Management Skills Candidate should be good on Multitasking and Time management Proven robust problem-solving skills Ability to build relationships mobilize cross functional teams and leverage authority in a highly matrixed organization that has a presence across the globe Leadership Outcomes Demonstrate learning agility make decisions quickly and with the highest level of integrity Able to communicate effectively and interpret stakeholder s expectations Academic Background Bachelor s degree in computer science Statistics or equivalent Skills Capabilities Functional Excellent Communication Skills Analytics and Insights Project and Time management skills Process improvement and automation Preferred SQL Python Tableau Power BI We back you with benefits that support your holistic well-being so you can be and deliver your best This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical dental vision life insurance and disability benefits depending on location Flexible working model with hybrid onsite or virtual arrangements depending on role and business need Generous paid parental leave policies depending on your location Free access to global on-site wellness centers staffed with nurses and doctors depending on location Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations

📌 Business Analyst (Haryana)
🏢 American Express
📍 Haryana