CUSTOMER RELATIONSHIP EXECUTIVE FEMALE The ideal candidate will be responsible for maintaining positive relationships with clients addressing their needs and resolving issues efficiently to ensure satisfaction and retention On a day-to-day basis you ll manage assigned clients with care making sure they receive timely access to our services while building and sustaining strong long-lasting relationships Scheduling and facilitating client meetings and engaging in cold calling and business development initiatives Ultimately your goal is to create smiles for our clients through responsive attentive service and a relentless commitment to their satisfaction KEY RESPONSIBILITIES Respond promptly and professionally to customer inquiries via CRM phone email WhatsApp and during campaigns Onboard registered candidates and parents to services ensuring a smooth and welcoming experience Service assigned clients on a day-to-day basis addressing their needs and ensuring consistent support Ensure timely delivery of all services promised to clients Build and maintain strong long-lasting client relationships through excellent communication and service Accurately fill out application forms for students across various education portals Handle choice filling and course selection assistance based on student preferences and eligibility Ensure timely submission and tracking of application forms Maintain student records and documentation in digital and physical formats Coordinate with the admissions team and provide support throughout the student admission cycle Address data discrepancies and ensure high data accuracy Schedule and facilitate online meetings with clients ensuring a seamless virtual experience Conduct sales cold calls and engage in business development activities to attract and convert recent leads REQUIRED SKILLS Proficiency in Microsoft Excel Strong communication skills Excellent listening skills ability to understand client problems or queries and suggest appropriate solutions Proven experience in customer service or a similar client-facing role Strong problem-solving skills with the ability to respond effectively in real time Ability to manage multiple tasks prioritize effectively and meet deadlines Excellent interpersonal skills with a customer-first mindset focused on delivering satisfaction Familiar with educational portals and admission processes Ability to work with speed and accuracy under minimal supervision QULIFICATION EXPERIENCE A bachelor s degree in a related field Minimum 1 year of experience in data entry especially in the context of student admissions Proficiency in using computers MS Office tools and internet-based application platforms Familiar with educational portals and admission processes Ability to work with speed and accuracy under minimal supervision Excellent interpersonal skills with a customer-first mindset focused on delivering satisfaction Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Education Bachelor s Preferred Work Location In person

📌 Customer Relationship Executive (female) (Kerala)
🏢 Kanal way,
📍 Kerala