At Insomniacs 3 Billion worth of Real estate sales isn t the only thing that gets us excited and proud But the fact that some of the best minds of real estate are working 24X7 towards providing integrated Marketing Sales solutions with Digital and Technology at its core reducing CAC for customers is what keeps us moving Embarking on this mission Insomniacs is poised to become India s foremost real estate advisory and consulting beacon We are committed to pioneering avant-garde solutions in marketing and sales continually redefining excellence in customer satisfaction Our Esteemed Clients Hiranandani Adani Sotheby s International Realty Emaar Paradigm DLF and many more Founded 2015 Team 200 members Address 203 2nd Floor Ackruti Star MIDC Central Rd Andheri East Mumbai 400093Website https insomniacs in Linked In https www linkedin com company beinsomniacs about Instagram https www instagram com beinsomniacs Role Responsibilities Actively monitor and review user comments suggestions feedback and complaints across social handles and platforms manually and using the related tools wherever possible Connect converse and engage with the target audience on digital platforms across on behalf of the brand thereby attending response management Promptly respond to negative comments feedbacks redressing complaints within client s specified turn-around time thus making the user journey with the brand worthwhile Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online Acknowledging compliments showcasing the same on brand social media pages Effectively identifying and utilising social listening tools for response management Sharing the brand comments on real-time basis with the respective brand associates managers Categorize data prepare and share reports depicting an overview of the brands performance feedback reports consisting of the existing current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully Assist the brand to effectively position itself eliminate weak-links leverage strength-points and tap the target audience by collecting collating and sharing insights through analysis of incoming audience s comments conversations complaints and feedbacks about the brand Giving a way forward strategy and providing a new direction to the brand for making the consumer experience better Benchmarking our brand against competition on the same metrics Maintain and circulate daily weekly and monthly ORM reports to internal departments for their information and further action Job Type Full time Pay 30 000 00 - 35 000 00 per month Application Question s Are you currently residing in Mumbai Are you comfortable commuting to this job s location Andheri Do you possess at least 1 year of experience in ORM Work Location In person