Overview WELCOME TO SITA We re the team that keeps airports moving airlines flying smoothly and borders open Our tech and communication innovations are the secret behind the success of the world s air travel industry You ll find us at 95 of international hubs We partner closely with over 2 500 transportation and government clients each with their own unique needs and challenges Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork Want to be a part of something big Are you ready to love your job The adventure begins right here with you at SITA PURPOSE To assure SITA s competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities n- Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities Provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained To manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures KEY RESPONSIBILITIES Providing support for Border Control devices such as Automated Border Control Gates and Kiosks deploy at multiple locations around the World mainting continuity across these service and making sure the local teams can be supported remotely in restoring and maintaining service availability to meet customer and user needs to keep passengers moving safely and quickly through airport security Qualifications Job Summary As Portfolio Service Operations Engineer you will work closely with development teams in an agile manner ensuring Border Automated Border Control ABC Products and Infrastrucutre are maintained to the highest standard We are looking for a skilled Windows and Application Support Engineer to provide robust support for our organization s Windows infrastructure and applications The ideal candidate will have hands-on experience in managing Windows servers troubleshooting application issues and maintaining system security and performance This role is essential in ensuring the stability and efficiency of our IT environment addressing technical issues promptly and optimizing our infrastructure to support business operations and allowing for the smooth running of our ABC service in Airports around the world Key Responsibilities Remote Operational Maintenance and Support Perform initiative-taking system monitoring identifying and addressing potential issues in ABC gates and kiosks before they affect operations System Monitoring and Reporting Utilize monitoring tools to assess system availability performance and any potential security risks Maintain detailed logs in the ticketing system documenting incidents resolutions and service updates for compliance and continuous improvement Continuous Improvement and Collaboration Work closely with the central IT support and engineering teams to identify trends and recurring issues proposing improvements in system reliability and reducing service disruptions Stay up to date on system upgrades new features and emerging technologies relevant to border control and self-service kiosks System Administration Maintain monitor and manage Windows-based systems including Windows Server and desktop environments Implement updates patches and configuration changes to ensure optimal performance and security Perform regular system backups and recovery processes as needed Application Support Troubleshoot application errors and work with relevant stakeholders for resolution Incident and Problem Management Awareness Known Issues DB Reports Performance Optimization and Monitoring Run basic performance report - Around capacity planning Security and Compliance Patching Required Skills and Qualifications Educational Background Bachelor s degree in Computer Science Information Technology or related field or equivalent work experience Technical Skills Proficient in Windows Server and Windows OS Windows 10 11 Windows Server 2016 2019 2022 Familiarity with Active Directory DNS DHCP Group Policy and other Windows administration tools Experience with application support installation and troubleshooting Strong understanding of networking concepts including TCP IP firewalls and VPN Strong Remote support diagnosis and support skills Desirable Skills Familiarity with monitoring tools e g Nagios SolarWinds or similar Knowledge of cloud platforms AWS Azure or Google Cloud is an advantage Linux Airport Devices such as Automated Gates and Kiosks Soft Skills Strong analytical and problem-solving skills Excellent verbal and written communication skills Ability to work independently and as part of a team Customer-focused attitude with a commitment to high-quality support Additional Requirements Must be eligible to work in India and able to pass required background checks Availability for shift work including nights weekends and holidays with flexibility to respond to urgent issues Working Conditions Setting Office-based central support hub in Delhi India providing remote support for multiple global airport locations Physical Requirements Primarily desk-based work with requirements for extended periods of monitoring and remote troubleshooting Experience Minimum of 3 years of experience in Windows system administration and application support Proven experience troubleshooting and resolving technical issues in a Windows environment Experience in a support role within an enterprise or mid-sized organization is preferred Certifications Preferred Microsoft Certified Windows Server Hybrid Administrator Associate or similar ITIL Foundation or other relevant IT Service Management certification

📌 Associate Specialist Service Operations (New Delhi)
🏢 SITA
📍 New Delhi