Key Responsibilities Handle customer inquiries related to industrial machinery tools spares service requests and warranties Register service calls complaints and breakdown requests coordinate with service engineers for timely resolution Track service orders AMC contracts and preventive maintenance schedules Coordinate with production dispatch and logistics teams for order status delivery timelines and installations Prepare and share quotations for spare parts consumables and service jobs as per internal guidelines Maintain accurate customer records service histories and documentation in ERP CRM systems Follow up with customers to ensure service satisfaction and closure of complaints Support sales and service teams with customer documentation reports and MIS Ensure compliance with company service standards SLAs and safety guidelines
📌 Engineer Customer Service (Pune)
🏢 Important Business
📍 Pune
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