DESCRIPTION We are seeking an experienced Quality Audit Manager to join our operations to develop manage and support our AGI-DS team with auditing and improving data quality Key job responsibilities As Team Manager you will be responsible for Manage job assignment on a day-to-day basis monitoring performance on job or queue adherence volume and quality Support hiring and training of new Associates Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis Develop the work schedule for the week by balancing work across various workflows and or navigating competing delivery priorities Liaise with Program Management and other global operations team leads to manage risks propose mitigation strategies Track quality and utilization metrics File and track tickets following up on blocks to productivity Provide regular formal informal feedback to direct reports Identify and help implement process-related improvement using methodologies such as Kaizen six sigma or lean About the team In this position you will support associates and project coordinators with their day-to-day work initiatives activities and deliverables You will participate in internal and external meetings improve processes and build mechanisms BASIC QUALIFICATIONS Bachelor Degree or equivalent professional or military experience Experience working with performance metrics and developing them to measure progress against key performance indicators Experience managing a team or a group of people while supporting projects programs PREFERRED QUALIFICATIONS Experience with process improvement quality control tools and methods Demonstrated ability to lead diverse talent within a team work cross-functionally and build consensus on difficult issues Excellent communication strong organizational skills and very detail-oriented Solid interest in hiring and developing people in their respective roles Leadership experience in coaching and performance management Experience in managing process and operational escalations Experience with aspects of speech and language technology Experience in project and stakeholder management Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner Job details IND TS Hyderabad Operations IT Support Engineering