We are seeking an experienced CRM Team Lead to lead customer relationship management strategies enhance client satisfaction and drive customer retention in the construction and real estate sector The ideal candidate will have a strong background in CRM processes customer lifecycle management and post-sales operations within real estate or construction companies Key Responsibilities Develop and implement CRM strategies to enhance customer experience and loyalty Oversee post-sales processes including documentation agreements payments and possession handovers Manage customer queries grievances and escalations ensuring timely resolution Monitor and analyze customer feedback to improve service standards Coordinate with sales legal finance and project teams to ensure smooth transactions Optimize CRM tools and software for efficient data management and reporting Drive customer engagement initiatives loyalty programs and relationship-building activities Ensure compliance with company policies and industry regulations Requirements 5 years of experience in CRM within the construction or real estate industry Strong knowledge of post-sales operations documentation and legal formalities Excellent communication negotiation and problem-solving skills Hands-on experience with CRM software and tools Ability to handle customer concerns professionally and efficiently Robust analytical skills to derive insights from customer data Preferred Qualifications Experience in managing customer loyalty programs Familiarity with RERA and other real estate compliance regulations Proficiency in MS Office CRM platforms and ERP systems Job Type Full-time Benefits Health insurance Work Location In person Application Deadline 29 07 2025

📌 Crm Head - Real Estate (Karnataka)
🏢 TRU DWELLINGS
📍 Karnataka