Job Title Manager Treasury Req Id 56642 City Bengaluru State Province Karnataka Posting Start Date 11 19 25 Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Responsibilities Coordinate with Deal Team IRBD Finance on funding mechanics- using cash on hand leverage facility ABL or subscription line capital call Daily management of cash and liquidity activities for the various entities including credit facility draws repayments and interest waterfall payments Forecast cash flow borrowing needs and available funds for investments Ensure timely execution of wire payments adhering to strict cut-off times Review cash movement activity including wire instructions and agent notices Partner closely with BXC deal team finance team and capital markets team on Treasury needs globally Manage resources in our Center of Excellence CoE in India and provide hands on support to Treasury team Provide middle and back office support for deal funding and trade settlements Manage and update internal external standard settlement instructions as required Coordinate Know Your Customer refreshes with our banking partners Assist on new business initiatives and any special projects that may arise Requirements Experience leading activities including new Treasury Management System implementations enhancements modifications integrations and project management Experience managing operational aspects of leverage facilities In-depth knowledge of SWIFT message standards Previous experience using Treasury Management Workstation and SWIFT payment processing and reporting Previous experience using Geneva or other accounting systems Previous experience with alternative asset management company Proficient with Microsoft Office Suite including Advanced Excel Word and PowerPoint Demonstrated ability to quickly learn new systems and processes Demonstrated ability to enhance current process and drive improvements Ability to multitask in a fast-paced environment with multiple priorities Requirements Experience leading activities including new Treasury Management System implementations enhancements modifications integrations and project management Experience managing operational aspects of leverage facilities In-depth knowledge of SWIFT message standards Previous experience using Treasury Management Workstation and SWIFT payment processing and reporting Previous experience using Geneva or other accounting systems Previous experience with alternative asset management company Proficient with Microsoft Office Suite including Advanced Excel Word and PowerPoint Demonstrated ability to quickly learn new systems and processes Demonstrated ability to enhance current process and drive improvements Ability to multitask in a quick-paced environment with multiple priorities Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients where appropriate with the objective of retaining customersaEUR TM and clientsaEUR TM business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and or emails in a courteous manner Document all pertinent end user identification information including name department contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record track and document all queries received problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAaEUR TM s defined in the contract Access and maintain internal knowledge bases resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call email requests Avoids legal challenges by complying with service agreements Build capability to ensure operational excellence and maintain superior customer service levels of the existing account client Undertake product trainings to stay current with product features changes and updates Enroll in product specific and any other trainings per client requirements recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No of cases resolved per day compliance to process and quality standards meeting process level SLAs Pulse score Customer feedback 2 Self- Management Productivity efficiency absenteeism Training Hours No of technical training completed Mandatory Skills Institutional Finance Buy Side Others Experience 8-10 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome