Role Summary Responsible for handling and resolving customer complaints related to credit reports RBI complaints and internal escalations in a timely and compliant manner Key Responsibilities Acknowledge analyze and resolve customer complaints received via CICs CIBIL Experian CRIF RBI CMS and NGRO Coordinate with internal teams operations collections underwriting to gather necessary information Prepare and submit formal responses to CICs and RBI portals Maintain detailed logs and case histories as per audit and regulatory standards Track timelines and ensure compliance with turnaround time TAT guidelines Skills Required Valuable knowledge of RBI regulations and credit bureau functioning Proficient in Excel and ticketing tools Freshdesk Zoho etc Excellent written communication Analytical mindset with a problem-solving approach Job Type Full-time Pay 18 000 00 - 25 000 00 per month Benefits Paid time off Work Location In person

📌 Customer Grievance Redressal Executive (Tamil Nadu)
🏢 Kreon Financial Services
📍 Tamil Nadu