Job Summary We are looking for an experienced and dynamic Branch Manager to lead our Gold Loan branch operations The ideal candidate should have strong leadership skills sound knowledge of gold loan procedures customer relationship management and proven experience in achieving business targets while ensuring adherence to company policies and compliance standards Key Responsibilities Manage and oversee daily branch operations in the Gold Loan segment Ensure proper valuation verification and safe custody of pledged gold as per company policy Drive business growth by achieving monthly and annual targets in Gold Loans and other cross-selling products Handle customer queries and grievances promptly to ensure high satisfaction levels Supervise motivate and train the branch team to improve performance and productivity Ensure compliance with KYC AML and internal audit requirements Monitor and control NPAs Non-Performing Assets and ensure timely follow-up for recoveries Coordinate with the Regional Office for approvals reports and operational support Maintain a high level of security and discipline within the branch premises Desired Candidate Profile Experience Minimum 2 years in Gold Loan operations including 1 years in a supervisory or managerial role Qualification Graduate Post Graduate Preference will be given to candidates from Banking Finance background Skills Solid leadership and communication skills Sound knowledge of Gold Loan appraisal and valuation Ability to manage targets and pressure situations Excellent customer service and problem-solving attitude Team management and branch administration skills Key Performance Indicators KPIs Achievement of monthly and quarterly Gold Loan targets Control of overdue and auction accounts Compliance and audit ratings Staff performance and retention Customer satisfaction and complaint resolution Salary As per industry standards Negotiable based on experience Employment Type Full-Time Permanent BRANCHES - Bagalur K Narayanapura Dodda Banaswadi Kalkere TC Palya Kammanahalli T Dasarahalli Kengeri Laggere Nagarabhavi Sunkadakatte Tumkur JC Road Job Types Full-time Permanent Pay 300 000 00 - 450 000 00 per year Work Location In person