Roles Responsibility I Handling Technical Support Calls Tickets II Resolving issues - Remote Access Phone Support etc III Performing Installation Configuration of IceWarp MySQL SSL Linux Windows Server OS IV Monitoring Servers IceWarp MySQL etc V Performing Migration VI Handling Presales queries L1 L2 VII Handling significant urgent calls during non-office hours VIII Providing Support during Emergency as required Off hours IX Should Handle atleast 30 Tickets per month when in support role X Should handle atleast 4 implementations in a month XI Handle escalation from Customer as per escalation matrix Key skills Messaging Administrator Windows server Linux server System Administrator Knowledge Required a Administration of Windows b Administration of Linux CentOS Debian Ubuntu c Network level skills d Email protocols SMTP POP3 IMAP e MS SQL Server MySQL Server Installation configuration fine tune backup restore query execution troubleshooting f Experience with ActiveDirectory and LDAP g Experience with the administration of mail server MS Exchange Lotus Domino Postmaster Zimbra Mdaemon h Virtualization VMWare HyperV i Knowledge in SSL Certificates j Knowledge of helpdesk ticketing system Kayako Zendesk k Technical understanding Systems Database Networks l Very Good communications skills - English written spoken m High customer orientation communication strength team ability n Self-initiative motivation willingness to learn o 5 years of experience in the same domain Job Type Full-time Pay 500 000 00 - 600 000 00 per year Application Question s Notice Period Experience Active Directory 2 years Preferred Linux 2 years Preferred mail Server 2 years Preferred Work Location In person

📌 Mail Server Admin (Gujarat)
🏢 THE RRKS
📍 Gujarat