We are hiring a Full time Customer Relationship Manager Senior Customer Care Executive to engage with users provide excellent support and drive sales This role is ideal for candidates particularly housewives who are looking to restart their careers balance work with family life and prefer a work-from-home remote job Prior experience with matrimonial websites or marriage-related services is highly preferred As a Customer Relationship Manager Senior Customer Care Executive you will interact with users to understand their needs resolve concerns and promote our services Your ability to empathize communicate effectively in both English and Tamil and build strong relationships will be key to ensuring customer satisfaction and driving business growth Knowledge of other Indian languages is an added advantage Key Responsibilities Engage with users through calls WhatsApp messages and emails offering timely friendly and helpful support Address user queries resolve concerns and ensure a smooth seamless experience Promote our services by identifying sales opportunities and guiding users toward suitable plans or features Follow up regularly to ensure users feel supported throughout their journey Identify potential users and coordinate user interview calls by scheduling and following up as needed Schedule and coordinate video meetings with users when needed Respond to all inbound calls from users including those received through newspaper advertisements especially on Sundays when ads are published Maintain accurate records of all interactions concerns and follow-ups using CRM tools and spreadsheets Share customer feedback and prepare insights and basic reports to help improve services and user experiences Manage WhatsApp and other social media communities keeping users informed supported and engaged Qualifications Experience Prior experience working with matrimonial websites or marriage-related services is highly preferred Minimum 2 years of experience in customer support sales or a related role Must Education Any graduate Preferred Skills Strong communication skills in English Tamil other Indian languages are an added advantage Comfortable with phone conversations WhatsApp follow-ups email communication and video call coordination when needed Ability to identify potential leads and coordinate user interview calls Skilled in managing online communities e g WhatsApp or social media groups Empathetic patient and professional in all user interactions Self-motivated detail-oriented and able to work independently in a remote setup Job Type Full-time Education Any graduate Salary Salary based on experience It is not a constraint for the right candidate Job Types Full-time Contractual Temporary Pay 9 000 00 - 32 000 00 per month Benefits Flexible schedule Work from home Schedule Day shift Monday to Friday Morning shift Language English Preferred Tamil Preferred Work Location Remote Application Deadline 04 08 2025

📌 [urgent] Customer Relationship Manager / Sr. Customer Care Executive (India)
🏢 ZentraTech
📍 India