Client Engagement Satisfaction Build and maintain long-term relationships with clients to ensure repeat business and loyalty Act as the main point of contact for client inquiries concerns and feedback Conduct regular check-ins reviews and satisfaction surveys 2 Account Management Understand client business needs objectives and challenges Coordinate with internal departments to ensure timely and accurate delivery of services Prepare and share regular performance reports and campaign updates with clients 3 Issue Resolution Handle client complaints or service issues professionally and promptly Follow up on concerns and ensure client satisfaction through effective problem resolution 4 Upselling Retention Identify opportunities to upsell or cross-sell services Collaborate with sales and strategy teams to propose relevant solutions that add value 5 Database CRM Tool Management Maintain up-to-date client records in the company s CRM system Track communication history feedback and engagement metrics 6 Collaboration Communication Liaise between the client and internal teams creative strategy production to align project goals Participate in campaign brainstorming and client strategy discussions 7 Feedback Insights Collect and analyze client feedback to help improve service offerings Monitor industry trends and share insights with clients to keep them ahead of the curve Job Type Full-time Pay 25 000 00 - 28 000 00 per month Advantages Leave encashment Provident Fund Work Location In person

📌 Customer Relationship Manager (New Delhi)
🏢 creative shadows promotion
📍 New Delhi